Job Archives
Job Summary
OpenVault is seeking a new member for its Engineering team based either virtually or at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to engineer new and support existing database systems and applications. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives.
The Database / Systems Engineer will work to optimize existing and develop new data driven processes and tools, aligned to both the existing solution portfolio and future product roadmaps.
To be successful in this role, the Database / Systems Engineer will need to fuse their in-depth understanding of data driven systems and applications with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Responsibilities
- Identify opportunities for improved performance in SQL operations and implementations
- Perform technical troubleshooting to diagnose, isolate and correct data and database issues
- Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes
- Provision MySQL instances, both in clustered and non-clustered configurations
- Ensure performance, security, and availability of databases
- Prepare documentation and specifications
- Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
- Profile server resource usage, optimize and tweak as necessary
- Collaborate with other team members and stakeholders
Skills and Qualifications
- Strong proficiency in MySQL database management
- Experience with recent versions of MySQL
- Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
- Experience with replication configuration in MySQL
- Knowledge of de-facto standards and best practices in MySQL
- Proficient in writing and optimizing SQL statements
- Knowledge of MySQL features, such as its event scheduler
- Ability to plan resource requirements from high-level specifications
- Familiarity with other SQL/NoSQL databases such as MongoDB
- Proficient understanding of code versioning tools such as GitHub and SVN
- Experience with big data architectures and ecosystem components such as Kafka
- Experience with real-time streaming analytics applications
- Experience developing and managing data in the petabyte-scale
- Experience with Redshift or large scale (clustered) systems
- Experience working in a Linux environment
- Experience with high availability and dynamic scalability deployments
- Experience with RDS/Aurora
- Experience with ELK or OpenSearch platforms a plus
- Industry Knowledge of DOCSIS, IPDR, CMTS and Optical technology a plus
- Understanding of cloud services such as AWS, Azure or Google Cloud a plus
Job Features
| Job Category | Engineer |
Job Summary:
OpenVault is seeking a new member for its Engineering team based either virtually or at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to enhance the orchestration of new and existing software solutions and associated processes. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives.
The QA / Deployment Engineer will work to optimize existing and develop new processes and tools to enhance automated testing, versioning and development processes in alignment with existing product solutions, customer need and future product roadmaps.
To be successful in this role, the QA / Deployment Engineer will need to fuse their in-depth understanding of CI, automated testing and engineering disciplines with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Responsibilities include but not limited to:
- Assist in the development of new solutions to help OpenVault lead the industry and handle growing customer broadband data usage
- Implement and manage industry standard versioning, automation and testing solutions across the OpenVault suite of solutions
- Conduct industry research on new technology and solutions
- Test solutions in controlled but realistic scenarios before releasing to production
- Monitor daily operational processes and take corrective action as necessary
- Assist with implementations
- Troubleshoot and resolve customer reported issues
Qualifications and Skills:
- 5+ years’ experience in Software QA, Engineering or related discipline
- Experience with Continuous Integration tools such as: Jenkins, TravisCI, AWS CodePipeline, GitLab CI, Bamboo etc.
- Proficient understanding of code versioning tools such as GitHub and SVN
- Demonstrated knowledge of scripting technologies, such as: Go, Ruby, Bash
- Experience developing requirements documents
- Experience developing automated test cases
- Linux/Unix knowledge with command line and scripting
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Excellent interpersonal, verbal and written communication
- Demonstrated ability to manage customer expectations
- Advanced troubleshooting and problem-solving skills
- Highly organized with close attention to detail
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Knowledge with OpenVault products and tools
- Proficiency with Microsoft Office Suite
- Industry Knowledge of DOCSIS, IPDR, CMTS and Optical technology a plus
- Understanding of cloud services such as AWS, Azure or Google Cloud a plus
- Proficiency in MySQL DB and Query Language a plus
Job Features
| Job Category | Engineer |
Job Summary
OpenVault is seeking a new member for its Engineering team based either virtually or at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to engineer new and support existing software solutions. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives.
The Software Engineer will work to optimize existing and develop new applications, processes and tools, aligned to both the existing solution portfolio and future product roadmaps.
To be successful in this role, the Software Engineer will need to fuse their in-depth understanding of application and system engineering with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Responsibilities include but not limited to:
- Develop new solutions to help OpenVault lead the industry and handle growing customer broadband data usage
- Work with marketing and UI/UX design personnel to implement new and enhanced customer experiences
- Assist with customer implementations
- Troubleshoot and resolve customer reported issues
Qualifications and Skills:
- 5+ years’ experience in web, software and UI development
- Demonstrated knowledge of UI/UX techniques and best practices
- Demonstrated knowledge of technologies, such as HTML, JavaScript, PHP, Python, Web UI Frameworks and toolkits (Angular, React, Bootstrap, Material)
- Demonstrated knowledge of mobile technologies
- Linux/Unix knowledge with Bash command line and scripting
- Proficiency in SQL/NoSQL databases and platforms
- Proficient understanding of industry standard versioning tools and practices
- Experience with big data architectures and ecosystem components such as Kafka
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Excellent interpersonal, verbal and written communication
- Demonstrated ability to manage customer expectations
- Advanced troubleshooting and problem-solving skills
- Highly organized with close attention to detail
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Proficiency with Microsoft Office Suite
- Knowledge with OpenVault products and tools a plus
- Industry Knowledge of DOCSIS, IPDR, CMTS and Optical technology a plus
- Understanding of cloud services such as AWS, Azure or Google Cloud a plus
- End to end mobile development and release experience a plus
Job Features
| Job Category | Engineer |
Job Summary
OpenVault is seeking a new member for its Engineering team based either virtually or at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to engineer new and support existing software solutions. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives.
The Software Engineer will work to optimize existing and develop new applications, processes and tools, aligned to both the existing solution portfolio and future product roadmaps.
To be successful in this role, the Software Engineer will need to fuse their in-depth understanding of application and system engineering with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Responsibilities include but not limited to:
- Develop new solutions to help OpenVault lead the industry and handle growing customer broadband data usage
- Conduct industry research on new technology and solutions
- Monitor daily operational processes and take corrective action as necessary
- Assist with implementations
- Troubleshoot and resolve customer reported issues
Qualifications and Skills:
- 5+ years’ experience in web and software development
- Proficient in Java, Python, Node.js
- Demonstrated knowledge of mobile technologies
- Experience developing requirements documents
- Comfortable architecting and recommending new software solutions
- Strong Linux/Unix knowledge with Bash command line and scripting
- Proficiency in SQL/NoSQL databases and platforms
- Proficient understanding of industry standard versioning tools and practices
- Experience with big data architectures and ecosystem components such as Kafka
- Experience with Software Optimization and Performance Improvement
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Excellent interpersonal, verbal and written communication
- Advanced troubleshooting and problem-solving skills
- Highly organized with close attention to detail
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Proficiency with Microsoft Office Suite
- Knowledge with OpenVault products and tools a plus
- Industry Knowledge of DOCSIS, IPDR, CMTS and Optical technology a plus
- Understanding of cloud services such as AWS, Azure or Google Cloud a plus
- End to end mobile development and release experience a plus
Job Features
| Job Category | Engineer |
Job Summary
OpenVault is seeking a new member for its Engineering team based either virtually or at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to engineer new and support existing software solutions. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives.
The Senior Software Engineer will work to optimize existing and develop new applications, processes and tools, aligned to both the existing solution portfolio and future product roadmaps.
To be successful in this role, the Senior Software Engineer will need to fuse their in-depth understanding of application and system engineering with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Responsibilities include but not limited to:
- Develop new solutions to help OpenVault lead the industry and handle growing customer broadband data usage
- Conduct industry research on new technology and solutions
- Monitor daily operational processes and take corrective action as necessary
- Assist with implementations
- Troubleshoot and resolve customer reported issues
- Assist management team with planning, process and automation exercises
Qualifications and Skills:
- 10+ years’ experience in web and software development
- Fluent in Java, Python, Node.js
- Demonstrated knowledge of mobile technologies
- Experience developing requirements documents
- Comfortable architecting and recommending new software solutions
- Comfortable performing code reviews, mentoring and coaching engineering team members
- Strong Linux/Unix knowledge with Bash command line and scripting
- Proficiency in SQL/NoSQL databases and platforms
- Proficient understanding of industry standard versioning tools and practices
- Experience with big data architectures and ecosystem components such as Kafka
- Experience with Software Optimization and Performance Improvement
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Excellent interpersonal, verbal and written communication
- Demonstrated ability to manage customer expectations
- Advanced troubleshooting and problem-solving skills
- Highly organized with close attention to detail
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Proficiency with Microsoft Office Suite
- Previous team lead, management or development coaching experience a plus
- Knowledge with OpenVault products and tools a plus
- Industry Knowledge of DOCSIS, IPDR, CMTS and Optical technology a plus
- Understanding of cloud services such as AWS, Azure or Google Cloud a plus
- End to end mobile development and release experience a plus
Job Features
| Job Category | Engineer |
Excellent opportunity for a sales professional seeking an exciting and rewarding role in SaaS sales in the Broadband Service Provider segment. Join our growing team within our highly successful global broadband data solutions company.
About OpenVault:
OpenVault, LLC is a market-leading source of broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. The companies’ cloud- based, SaaS solutions and tools help service providers optimize network performance, increase revenue, and improve subscriber satisfaction. As a global leader of broadband technology solutions and analytics for more than 10 years, OpenVault is headquartered in Jersey City, New Jersey, with team members located around the world.
As a Regional Vice President at OpenVault, you will experience:
- A “start-up” atmosphere where you are expected to make a difference
- The opportunity to work with a talented sales and development team in a fast moving, high growth SaaS market
- An opportunity to build relationships, sell, and deliver a high value broadband analytics solution to our current and future Broadband Service Provider customers
- A fun, work-hard/play-hard environment with a great work-life balance with the opportunity to earn significant commissions
Responsibilities
- Become a value-add member of the team by fully understanding and conveying the OpenVault value proposition to your targeted prospects
- Provide regular contact and consultation to existing customers while aggressively hunting in a growing Broadband Service Provider segment
- Build and continually maintain an accurate and fiscally meaningful pipeline of opportunities while aggressively closing deals to meet your quarterly and annual sales targets
Experience
- Technology sales role calling on MSO/Cable operators in North America with a strong understanding of DOCSIS and fiber network architecture
- Demonstrated ability to prospect, develop, and close deals in the technology and networking software space
* Base salary plus commission commensurate with your experience and validated skill set
[/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]Excellent opportunity for an enthusiastic, organized, multi-task capable individual seeking a rewarding career in sales and marketing. Join our growing team within our highly successful global broadband data solutions company.
About OpenVault:
OpenVault, LLC is a market-leading source of broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. The companies’ cloud- based, SaaS solutions and tools help service providers optimize network performance, increase revenue, and improve subscriber satisfaction. As a global leader of broadband technology solutions and analytics for more than 10 years, OpenVault is headquartered in Jersey City, New Jersey, with team members located around the world.
As a Sales Operations Associate at OpenVault, you will experience
- A “start-up” atmosphere where you are expected to make a difference
- A fast paced, collaborative, team-first work environment with high expectations
- The opportunity to develop sales and marketing skills that will separate you from the crowd as you work with seasoned sales and marketing professionals
- A fun, work-hard/play-hard environment with a great work-life balance
Responsibilities include but are not limited to:
- Serving as an operational facilitator and coordinator for a worldwide sales force
- Maintenance of Customer Relationship Management (CRM) database
- Establishing and maintaining best practices for Sales Pipeline Reporting
- Management of post sales customer activity including quoting, invoicing, notifications, and continuous customer care
- Provide business and pipeline analysis and reporting for the executive team
- Assisting Marketing in coordination of trade show planning and execution and on marketing campaigns, events, and conferences
Requirements:
- College graduate or equivalent professional experience
- Experience in CRM systems (Salesforce, Hubspot, Zoho, etc)
- Proficient in Microsoft Office, Excel and PowerPoint, G-Suite
- Strong organizational, communication and analytical skills.
- Self-starter with a “can-do” attitude – willing to put in the effort to win!
- Experience in a high-performance sales environment is a plus
Compensation is commensurate with experience.
[/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]Job Overview:
OpenVault is ready to accelerate the acquisition, growth and success of broadband customers. You will be a part of the front lines of the sales process responsible for revenue creation by understanding customer needs, representing OpenVault to subject matter experts, business managers and executives.
Responsibilities:
- Participate in customer consultation of business and technical requirements gathering sessions to identify solution value
- Perform pre sale solution demonstrations
- Provide post sale implementation support
- Provide active customer technical support in day to day operations; this may include answering trouble tickets and/or guiding the customer through a technical issue to resolution
- Identify future customer service requirements by establishing personal rapport with potential or real customers
- Provides product, technical, and engineering information by answering questions and requests
- Assists sales in providing support for new accounts and services by identifying potential customers and planning/organizing sales call schedule
- Prepare cost estimates by studying customer documents, consulting with other engineers, and professional personnel
- Determine future improvements by using a cost-benefit ratio
- Submit orders by conferring with technical support staff and costing engineering changes
- Provides customer’s staff with technical information, training, and support
- Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering trends
- Identify tactical and strategic customer impacting issues and make recommendation options and plan a courses of action
- Contribute to team effort by accomplishing related results as needed
Qualifications:
- Passion for technology and impact it can have on our industry
- Extensive product and industry knowledge
- Enjoy working in a fast-paced start-up environment
- Highly motivated, optimistic go-getter
- Competitive and driven; you see an end goal and do everything to achieve it.
- Problem solver, analytic thinker, great communicator
- Engineering or computer science degree
- 3+ years’ experience in a sales or application engineering role
- Worked with entrepreneurs who are focused on building a company the right way.
- To be successful in this role, the candidate will need an understanding of the broadband industry and OpenVault's product portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Job Overview:
OpenVault is ready to accelerate the acquisition, growth and success of broadband customers. You will be a part of the front lines of the sales process responsible for revenue creation by understanding customer needs, representing OpenVault to subject matter experts, business managers and executives.Responsibilities:
- Participate in customer consultation of business and technical requirements gathering sessions to identify solution value
- Perform pre sale solution demonstrations
- Provide post sale implementation support
- Provide active customer technical support in day to day operations; this may include answering trouble tickets and/or guiding the customer through a technical issue to resolution
- Identify future customer service requirements by establishing personal rapport with potential or real customers
- Provides product, technical, and engineering information by answering questions and requests
- Assists sales in providing support for new accounts and services by identifying potential customers and planning/organizing sales call schedule
- Prepare cost estimates by studying customer documents, consulting with other engineers, and professional personnel
- Determine future improvements by using a cost-benefit ratio
- Submit orders by conferring with technical support staff and costing engineering changes
- Provides customer’s staff with technical information, training, and support
- Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering trends
- Identify tactical and strategic customer impacting issues and make recommendation options and plan a courses of action
- Contribute to team effort by accomplishing related results as needed
Qualifications:
- Passion for technology and impact it can have on our industry
- Extensive product and industry knowledge
- Enjoy working in a fast-paced start-up environment
- Highly motivated, optimistic go-getter
- Competitive and driven; you see an end goal and do everything to achieve it.
- Problem solver, analytic thinker, great communicator
- Engineering or computer science degree
- 3+ years’ experience in a sales or application engineering role
- Worked with entrepreneurs who are focused on building a company the right way.
- To be successful in this role, the candidate will need an understanding of the broadband industry and OpenVault's product portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Job Features
| Job Category | Engineer, Solutions Engineer |
Job Overview:
OpenVault is ready to accelerate the acquisition, growth and success of broadband customers. You will be a part of the front lines of the sales process responsible for revenue creation by understanding customer needs, representing OpenVault to subject matter experts, business managers and executives.Responsibilities:
- Participate in customer consultation of business and technical requirements gathering sessions to identify solution value
- Perform pre sale solution demonstrations
- Provide post sale implementation support
- Provide active customer technical support in day to day operations; this may include answering trouble tickets and/or guiding the customer through a technical issue to resolution
- Identify future customer service requirements by establishing personal rapport with potential or real customers
- Provides product, technical, and engineering information by answering questions and requests
- Assists sales in providing support for new accounts and services by identifying potential customers and planning/organizing sales call schedule
- Prepare cost estimates by studying customer documents, consulting with other engineers, and professional personnel
- Determine future improvements by using a cost-benefit ratio
- Submit orders by conferring with technical support staff and costing engineering changes
- Provides customer’s staff with technical information, training, and support
- Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering trends
- Identify tactical and strategic customer impacting issues and make recommendation options and plan a courses of action
- Contribute to team effort by accomplishing related results as needed
Qualifications:
- Passion for technology and impact it can have on our industry
- Extensive product and industry knowledge
- Enjoy working in a fast-paced start-up environment
- Highly motivated, optimistic go-getter
- Competitive and driven; you see an end goal and do everything to achieve it.
- Problem solver, analytic thinker, great communicator
- Engineering or computer science degree
- 3+ years’ experience in a sales or application engineering role
- Worked with entrepreneurs who are focused on building a company the right way.
- To be successful in this role, the candidate will need an understanding of the broadband industry and OpenVault's product portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.
Job Features
| Job Category | Engineer, Solutions Engineer |
Job Summary:
OpenVault is seeking a new member for its Engineering team based at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working to enhance the orchestration of new and existing software solutions and associated processes. The individual will work closely with existing engineering, operations and management members to ensure solution alignment with OpenVault’s strategic vision and objectives. The QA Engineer will work to optimize existing and develop new processes and tools to enhance automated testing, versioning and development processes in alignment with existing product solutions, customer need and future product roadmaps. To be successful in this role, the QA Engineer will need to fuse their in-depth understanding of CI, automated testing and engineering disciplines with OpenVault’s broadband portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.Responsibilities include but not limited to:
- Assist in the development of new solutions to help OpenVault lead the industry and handle growing customer broadband data usage
- Implement industry standard versioning, automation and testing solutions
- Conduct industry research on new technology and solutions
- Test solutions in controlled but realistic scenarios before releasing to production
- Monitor daily operational processes and take corrective action as necessary
- Assist with implementations
- Troubleshoot and resolve customer reported issues
Qualifications and Skills:
- 5+ years’ experience in Software QA, Engineering or related discipline
- Experience with Continuous Integration tools such as: Jenkins, TravisCI, AWS CodePipeline, GitLab CI, Bamboo etc.
- Proficient understanding of code versioning tools such as GitHub and SVN
- Demonstrated knowledge of scripting technologies, such as: Go, Ruby, Bash
- Experience developing requirements documents
- Experience developing automated test cases
- Linux/Unix knowledge with command line and scripting
- Proficiency in MySQL DB and Query Language a plus
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Excellent interpersonal, verbal and written communication
- Demonstrated ability to manage customer expectations
- Advanced troubleshooting and problem-solving skills
- Highly organized with close attention to detail
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Knowledge with OpenVault products and tools
- Industry Knowledge of DOCSIS, IPDR and CMTS technology a plus
- Understanding of cloud services such as AWS a plus
- Intermediate proficiency with Microsoft Office Suite
Job Features
| Job Category | Engineer, QA Engineer |
Job Summary
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional technical support. This position offers the opportunity to provide support for existing products in addition to collaborating on new development. The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.Responsibilities include but not limited to:
- Monitor daily operational processes and take corrective action as necessary ∙ Perform technical troubleshooting to diagnose, isolate and correct system related issues ∙ Further develop and enhance existing operational monitoring processes
- Troubleshoot and resolve issues
- Participate in new development and testing
- Manage tickets using Zoho
Qualifications and Skills:
- Proficient with MySQL DB and Query Language
- Linux/Unix working knowledge with Bash command line and scripting
- Intermediate proficiency with Microsoft Office Suite
- Demonstrated aptitude for critical problem solving and analytical thinking
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction ∙ Comfortable working in a fast-paced environment; able to handle shifting priorities ∙ Excellent interpersonal, verbal and written communication
- Highly organized with close attention to detail
- Minimum of two (2) years’ experience providing exceptional technical support ∙ 12+ months experience in the Cable Industry preferred
- Experience using ticketing systems (Zoho a plus) preferred
- Knowledge with OpenVault products and tools a plus
- Understanding of cloud services such as AWS a plus
- Demonstrated knowledge of web technologies, such as HTML, PHP and JavaScript
- Industry Knowledge of DOCSIS, IPDR and CMTS technology a plus
Job Features
| Job Category | Support Specialist |
Job Summary
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional customer service. This position offers the opportunity to provide support for existing products in addition to collaborating on new development. The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.Responsibilities include but not limited to:
- Monitor daily operational processes and take corrective action as necessary
- Further develop and enhance existing operational monitoring processes
- Troubleshoot and resolve customer reported issues
- Participate in new development and testing
- Provide customer education on OpenVault services and processes
- Assist with implementations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage tickets using Zoho
Qualifications and Skills:
- Proficient with MySQL
- Working knowledge on Linux/Unix
- Intermediate proficiency with Microsoft Office Suite
- Bilingual, Spanish and English a MUST
- Knowledge on DOCSIS technology
- Advanced troubleshooting and problem solving skills
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Excellent interpersonal, verbal and written communication
- Highly organized with close attention to detail
- 12+ months of customer service experience preferred
- 12+ months experience in the Cable Industry preferred
- Experience using ticketing systems (Zoho a plus) preferred
- Knowledge with OpenVault products and tools a plus
- Cisco and Arris CMTS knowledge a plus
- IPDR knowledge a plus
- Understanding of cloud services such as AWS a plus
Job Features
| Job Category | Operations |
Job Summary
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional customer service. This position offers the opportunity to provide support for existing products in addition to collaborating on new development. The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.Responsibilities include but not limited to:
- Monitor daily operational processes and take corrective action as necessary
- Further develop and enhance existing operational monitoring processes
- Troubleshoot and resolve customer reported issues
- Participate in new development and testing
- Provide customer education on OpenVault services and processes
- Assist with implementations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage tickets using Zoho
Qualifications and Skills:
- Proficient with MySQL
- Working knowledge on Linux/Unix
- Intermediate proficiency with Microsoft Office Suite
- Bilingual, Spanish and English strongly desired
- Knowledge on DOCSIS technology
- Advanced troubleshooting and problem solving skills
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Excellent interpersonal, verbal and written communication
- Highly organized with close attention to detail
- 12+ months of customer service experience preferred
- 12+ months experience in the Cable Industry preferred
- Experience using ticketing systems (Zoho a plus) preferred
- Knowledge with OpenVault products and tools a plus
- Cisco and Arris CMTS knowledge a plus
- IPDR knowledge a plus
- Understanding of cloud services such as AWS a plus
Job Features
| Job Category | Operations |
Excellent opportunity for an enthusiastic, outgoing, and ambitious individual who is motivated by a career in sales. Join our growing sales team within our highly successful global broadband data solutions company.
About OpenVault:
OpenVault LLC is a market-leading source of broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. The companies’ cloud- based, SaaS solutions and tools help service providers optimize network performance, increase revenue and improve subscriber satisfaction. OpenVault LLC and its subsidiary OpenVault Europe GmbH aggregate and analyze the resulting market data to provide unparalleled granular views of consumer usage that can be used to anticipate residential and business broadband trends. As a global leader of broadband technology solutions and analytics for more than 10 years, OpenVault is headquartered in Jersey City, New Jersey, with team members located around the world.
As a Junior Sales Associate at OpenVault, You Will Experience
- A fast paced and collaborative work environment
- Potential to grow and develop (as you will be working with seasoned sales professionals)
Responsibilities
- Grow existing accounts by maintaining relationships with clients and identifying new opportunities
- Attend trade shows and relevant conferences
- Generate new leads and develop existing leads to contribute to business growth
- Manage the operation of accounts through coordination of key activities and ensuring an overall positive customer experience
Experience
- College graduate
- Proficient in Microsoft Office, Excel and PowerPoint
- Strong organizational, communication and analytical skills.
- Strong understanding of full sales process
- Self-starter, hunter seeker
*Opportunity to earn ~$75,000 between base salary and commissions
[/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]Job Features
| Job Category | Sales Executive |