Job Archives
Job Summary
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional customer service. This position offers the opportunity to provide support for existing products in addition to collaborating on new development. The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.Responsibilities include but not limited to:
- Monitor daily operational processes and take corrective action as necessary
- Further develop and enhance existing operational monitoring processes
- Troubleshoot and resolve customer reported issues
- Participate in new development and testing
- Provide customer education on OpenVault services and processes
- Assist with implementations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage tickets using Zoho
Qualifications and Skills:
- Proficient with MySQL
- Working knowledge on Linux/Unix
- Intermediate proficiency with Microsoft Office Suite
- Bilingual, Spanish and English a MUST
- Knowledge on DOCSIS technology
- Advanced troubleshooting and problem solving skills
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Excellent interpersonal, verbal and written communication
- Highly organized with close attention to detail
- 12+ months of customer service experience preferred
- 12+ months experience in the Cable Industry preferred
- Experience using ticketing systems (Zoho a plus) preferred
- Knowledge with OpenVault products and tools a plus
- Cisco and Arris CMTS knowledge a plus
- IPDR knowledge a plus
- Understanding of cloud services such as AWS a plus
Job Features
| Job Category | Operations |
Job Summary
OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional customer service. This position offers the opportunity to provide support for existing products in addition to collaborating on new development. The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.Responsibilities include but not limited to:
- Monitor daily operational processes and take corrective action as necessary
- Further develop and enhance existing operational monitoring processes
- Troubleshoot and resolve customer reported issues
- Participate in new development and testing
- Provide customer education on OpenVault services and processes
- Assist with implementations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage tickets using Zoho
Qualifications and Skills:
- Proficient with MySQL
- Working knowledge on Linux/Unix
- Intermediate proficiency with Microsoft Office Suite
- Bilingual, Spanish and English strongly desired
- Knowledge on DOCSIS technology
- Advanced troubleshooting and problem solving skills
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction
- Comfortable working in a fast-paced environment; able to handle shifting priorities
- Excellent interpersonal, verbal and written communication
- Highly organized with close attention to detail
- 12+ months of customer service experience preferred
- 12+ months experience in the Cable Industry preferred
- Experience using ticketing systems (Zoho a plus) preferred
- Knowledge with OpenVault products and tools a plus
- Cisco and Arris CMTS knowledge a plus
- IPDR knowledge a plus
- Understanding of cloud services such as AWS a plus
Job Features
| Job Category | Operations |
Excellent opportunity for an enthusiastic, outgoing, and ambitious individual who is motivated by a career in sales. Join our growing sales team within our highly successful global broadband data solutions company.
About OpenVault:
OpenVault LLC is a market-leading source of broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. The companies’ cloud- based, SaaS solutions and tools help service providers optimize network performance, increase revenue and improve subscriber satisfaction. OpenVault LLC and its subsidiary OpenVault Europe GmbH aggregate and analyze the resulting market data to provide unparalleled granular views of consumer usage that can be used to anticipate residential and business broadband trends. As a global leader of broadband technology solutions and analytics for more than 10 years, OpenVault is headquartered in Jersey City, New Jersey, with team members located around the world.
As a Junior Sales Associate at OpenVault, You Will Experience
- A fast paced and collaborative work environment
- Potential to grow and develop (as you will be working with seasoned sales professionals)
Responsibilities
- Grow existing accounts by maintaining relationships with clients and identifying new opportunities
- Attend trade shows and relevant conferences
- Generate new leads and develop existing leads to contribute to business growth
- Manage the operation of accounts through coordination of key activities and ensuring an overall positive customer experience
Experience
- College graduate
- Proficient in Microsoft Office, Excel and PowerPoint
- Strong organizational, communication and analytical skills.
- Strong understanding of full sales process
- Self-starter, hunter seeker
*Opportunity to earn ~$75,000 between base salary and commissions
[/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]Job Features
| Job Category | Sales Executive |
Job Summary
OpenVault is seeking a new member for its Product Management team based at the Jersey City, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working closely with customers, prospects, and internal teams to develop business plans for solutions, define requirements, productize solutions, position the solutions in the global marketplace and ensure solution alignment with OpenVault’s strategic vision and objectives.
The Senior Product Manager will define and implement roadmaps for the solution portfolio based on market and customer needs, technology trends, business opportunities, and overall company strategy with the focus on revenue and profitability growth, customer satisfaction, and innovation.
To be successful in this role, the Senior Product Manager will need to fuse their in-depth understanding of OpenVault’s broadband portfolio which encompasses network optimization and revenue generation solutions with comprehensive knowledge of the technologies and standards associated with the target cable/DOCSIS, fiber/xPON, and mobile broadband networks.
Location can be Jersey City, New Jersey, USA and/or remotely
Responsibilities
Essential duties and responsibilities of the role include but are not limited to those listed below:
- Agile management of solution life cycle from concept to end of life, including solution strategy, user stories, backlog, roadmaps and go-to-market strategy based on understanding of market trends and customer needs.
- Contribute to company growth and profitability goals by aligning solution roadmaps with company objectives and strategies.
- Interface with customers and account teams to continuously gather, define and prioritize solution and roadmap requirements.
- Develop competitive intelligence to analyze competitive offers and uniquely position OpenVault with key areas of differentiation.
- Study relevant technologies, industries, market segments, regions, regulations, etc to understand trends, perform feasibility analysis, and recommend opportunities for new features, solutions, or partnerships.
- Develop business plans to justify new solution or feature investments with focus on target customers, market segmentation, TAM, development/support costs, pricing, margin, revenue forecast, lifetime ROI, and time to market.
- Generate product requirement documents, roadmaps, and release plans.
- Contribute to the development and review of functional specifications for solutions.
- Collaborate with development, operations, marketing, and sales teams throughout all stages of development, solution launches, and commercial operation by being the go-to solution subject matter expert.
- Assists operational teams in understanding the solutions and features that are being deployed and help train those teams to support the solutions.
- Work with cross-functional teams to launch new solutions, features and enhancements on time and within budget.
- Ensure effective communication and information sharing across all teams involved with the solution life cycle.
- Contribute to the development of marketing strategies including positioning, promotion, and communications to drive sales/financial results and thought leadership.
- Create sales tools including but not limited to sales playbooks, solution datasheets, customer presentations, case studies, white papers, demos, website content, etc.
- Meet with OpenVault customers and prospects onsite or at events, conferences, or tradeshows to provide demos and discuss solutions, roadmaps, and new opportunities.
- Collaborate in RFI/RFP responses.
- Analyze solution performance and trends and provide monthly KPIs to ensure performance meets customer growth and financial objectives.
- Drive results and growth.
- Be an enthusiastic advocate of OpenVault and its solutions.
Qualifications
- Desire to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning, individual contribution, and strong business sense.
- 7+ years related product management experience in the telecom sector with proven track-record of successfully launching new products/solutions and supporting winning relationships with operators.
- Extensive knowledge of cable/DOCSIS, fiber/xPON, mobile, WiFi/mesh network technologies, network elements including ACS, CMTS, OLT, GGSN, PCRF, BNG, modem/ONT/gateway, and associated standards/protocols, such as DOCSIS, IPDR, SNMP, PCMM, NetFlow and TR-069.
- Proven experience with cable/DOCSIS, fiber/xPON, mobile and WiFi technologies is a very strong plus.
- Experience with agile development methodologies and tools such as Jira or Sprints.
- Excellent analytical and problem solving skills.
- Excellent communication and presentation skills.
- Proficiency with Word, Excel and PowerPoint.
- Desire for success and a positive/constructive attitude.
- Bachelor's degree in engineering, computer science, information systems, or related field.
Work Conditions
Office environment or remotely.
Willing to travel up to 10-20%
[/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]Job Features
| Job Category | Product Manager |
Overview
OpenVault is seeking a new member for its Product Management team based at the Hoboken, NJ, USA headquarters located directly across the Hudson River from New York City. The individual selected will directly shape the portfolio and product life cycle of OpenVault’s broadband solutions by working closely with customers, prospects, and internal teams to develop business plans for solutions, define requirements, productize solutions, position the solutions in the global marketplace and ensure solution alignment with OpenVault’s strategic vision and objectives.
The Senior Product Manager will define and implement roadmaps for the solution portfolio based on market and customer needs, technology trends, business opportunities, and overall company strategy with the focus on revenue and profitability growth, customer satisfaction, and innovation.
To be successful in this role, the Senior Product Manager will need to fuse their in-depth understanding of OpenVault’s broadband portfolio which encompasses network optimization and revenue generation solutions with comprehensive knowledge of the technologies and standards associated with the target cable/DOCSIS, fiber/xPON, and mobile broadband networks.
Responsibilities
Essential duties and responsibilities of the role include but are not limited to those listed below:
- Agile management of solution life cycle from concept to end of life, including solution strategy, user stories, backlog, roadmaps and go-to-market strategy based on understanding of market trends and customer needs.
- Contribute to company growth and profitability goals by aligning solution roadmaps with company objectives and strategies.
- Interface with customers and account teams to continuously gather, define and prioritize solution and roadmap requirements.
- Develop competitive intelligence to analyze competitive offers and uniquely position OpenVault with key areas of differentiation.
- Study relevant technologies, industries, market segments, regions, regulations, etc to understand trends, perform feasibility analysis, and recommend opportunities for new features, solutions, or partnerships.
- Develop business plans to justify new solution or feature investments with focus on target customers, market segmentation, TAM, development/support costs, pricing, margin, revenue forecast, lifetime ROI, and time to market.
- Generate product requirement documents, roadmaps, and release plans.
- Contribute to the development and review of functional specifications for solutions.
- Collaborate with development, operations, marketing, and sales teams throughout all stages of development, solution launches, and commercial operation by being the go-to solution subject matter expert.
- Assists operational teams in understanding the solutions and features that are being deployed and help train those teams to support the solutions.
- Work with cross-functional teams to launch new solutions, features and enhancements on time and within budget.
- Ensure effective communication and information sharing across all teams involved with the solution life cycle.
- Contribute to the development of marketing strategies including positioning, promotion, and communications to drive sales/financial results and thought leadership.
- Create sales tools including but not limited to sales playbooks, solution datasheets, customer presentations, case studies, white papers, demos, website content, etc.
- Meet with OpenVault customers and prospects onsite or at events, conferences, or tradeshows to provide demos and discuss solutions, roadmaps, and new opportunities.
- Collaborate in RFI/RFP responses.
- Analyze solution performance and trends and provide monthly KPIs to ensure performance meets customer growth and financial objectives.
- Drive results and growth.
- Be an enthusiastic advocate of OpenVault and its solutions.
Qualifications
- Desire to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning, individual contribution, and strong business sense.
- 7+ years related product management experience in the telecom sector with proven track-record of successfully launching new products/solutions and supporting winning relationships with operators.
- Extensive knowledge of cable/DOCSIS, fiber/xPON, and mobile network technologies, network elements including CMTS/OLT/BNG/modem/ONT/router, standards such as DOCSIS, PCMM, and TR-069, and associated protocols.
- Proven experience with cable/DOCSIS, fiber/xPON and WiFi technologies is a very strong plus.
- Experience with agile development methodologies and tools such as Jira or Sprints.
- Excellent analytical and problem solving skills.
- Excellent communication and presentation skills.
- Proficiency with Word, Excel and PowerPoint.
- Desire for success and a positive/constructive attitude.
- Bachelor's degree in engineering, computer science, information systems, or related field.
Working Conditions
- Office environment or remotely.
- Willing to travel up to 10-20%.
Job Features
| Job Category | Product Manager |
Overview OpenVault is seeking a new member for its Product Management team based at the Hoboken, NJ, USA headquarters located directly across the Hudson River from New York City. The individual select...