SaaS solution improves usage visibility and increases UX
Hoboken, NJ September 10, 2020 – OpenVault, a global provider of industry analytics and SaaS technology solutions for broadband operators, today announced an expansion of its relationship with Inter Mountain Cable, a leading provider of high-speed internet, digital TV, telephone and commercial services.
Under the expansion agreement, Inter Mountain Cable will leverage OpenVault’s 100 percent cloud-based Marketing Dashboard, not only to better understand subscriber broadband usage behavior and needs, but also to use that data to help identify power users and other subscribers who would benefit from higher speed plans, resulting in an overall enhanced customer experience.
“OpenVault’s expanded solution suite provides deeper insight into our customers’ habits and usage, which enables us to offer innovative products and right-sized plans that increase ARPU and customer satisfaction,” said James Campbell, Inter Mountain Cable CFO.
“As we continue to work together, OpenVault’s tools will help us to truly understand trends in usage that can help us to continue to hone our packages to align subscribers’ broadband packages and their usage,” said Heath Wiley, Director of Marketing.
“Inter Mountain Cable’s commitment to delivery of high quality service has created a comprehensive offering that is based on speed and reliability,” said Josh Barstow, OpenVault’s Chief Revenue Officer. “We look forward to continuing and expanding our partnership with them to forecast usage trends, provide responsive product marketing, and drive revenue.”
About Inter Mountain Cable Inc.
Inter Mountain Cable, Inc., with headquarters in Harold, Kentucky, is a family owned broadband, video, and communications company serving Eastern Kentucky and borders of West Virginia and Virginia with more than 60,000 passings. For more information, please visit www.imctv.com
About OpenVault
OpenVault is a market-leading source of broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. OpenVault’s cloud-based, SaaS solutions and tools help service providers optimize network performance, increase revenue and improve subscriber satisfaction. OpenVault aggregates and analyzes the resulting market data to provide unparalleled granular views of consumer usage that can be used to anticipate residential and business broadband trends.
For more information, please visit openvault.com.
For media inquiries, please contact: Paul Schneider at pspr@att.net or +1-215-817-4384; Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028