Invests in solutions to help better understand customer needs
Hoboken, NJ; November 5, 2018 – OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, today announced an expansion of its relationship with Ritter Communications that will better position Ritter to understand customers’ usage needs and to right-size customers to specific optimal bandwidth packages.
Ritter Communications is a leading local independent provider of advanced internet, phone, video and hosted solutions to businesses, residents and wholesale customers in Arkansas, Tennessee and Missouri. Ritter will utilize OpenVault’s Rating & Charging module to manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.
“As a long-standing beneficiary of OpenVault’s broadband analytics expertise, we are looking forward to the positive results that the Rating & Charging module will bring to our customers’ experiences,” states Trent Taylor, Residential Product Manager for Ritter Communications. “Ritter Communications invests heavily in the communities we serve by deploying a best-in-class network and a world-class customer experience. OpenVault’s solutions will more accurately match customers with speeds and packages to meet their specific needs.”
Larry Foland, OpenVault’s EVP – Global Business Development, states, “The expansion of our relationship with Ritter Communications underscores how our innovative solutions are helping our operator customers succeed in a rapidly evolving and competitive marketplace. We look forward to the positive results that the Rating & Charging module will enable Ritter to achieve.”
About Ritter Communications
Ritter Communications is a regional telecommunications provider serving 64 communities and over 45,000 customers in northeast and north central Arkansas and west Tennessee with a full suite of communications services. Ritter’s investment in a state of the art network allows all customers, regardless of their location to enjoy advanced services typically found only in major metropolitan areas.
Headquartered today in Jonesboro, Arkansas, Ritter continues to expand its sphere of comprehensive services including high speed WAN, metro Ethernet, managed services, Internet access, cloud based applications and video. Additionally, Ritter has partnered to provide connectivity to national and regional broadband networks such as: Arkansas e-link, ARE-ON and Internet2 which provide a positive impact on the communities Ritter serves.
For more information, visit us online at www.rittercommunications.com or on Facebook at facebook.com/rittercommunications.
OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.
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