FIDELITY COMMUNICATIONS EXPANDS OPENVAULT PLATFORM – Investing in solutions to help enhance customer experience
Wayne, NJ; June 4, 2018 – As a market leader in delivering innovative technologies that increase opportunities and support growth in the communities they serve, Fidelity Communications provides cable, phone and internet, residential and business services in the greater Arkansas, Louisiana, Missouri, Oklahoma and Texas areas. In an effort to continue providing both new and existing customers with a seamless online experience, Fidelity recently extended its service contract with OpenVault, a leading provider of broadband management
and industry analytics that specializes in data usage analysis and cost-efficient, cloud-based solutions for broadband operators. By adding OpenVault’s Comms Plus and Marketing Dashboard modules, Fidelity is better positioned to help increase connectivity, higher-quality communications, and fewer and shorter wait times for download and streaming services.
“After much success using OpenVault’s Operations & Analytics module, we are excited to add more robust solutions in order to continue providing an optimal customer experience,” states Jarrod Head, Fidelity’s Vice President of Engineering & Technical Operations. He adds that, “Fidelity is committed to offering our customers innovative technologies, faster speeds and the best user experience available. These new OpenVault tools will help us to accomplish this goal by improving subscriber notification and ultimately, customer care.”
Mark Trudeau, OpenVault’s founder and CEO states, “We’re thrilled to extend and expand our relationship with Fidelity Communications. We strive to provide innovative solutions to help our operator customers succeed in a rapidly evolving and competitive marketplace. We are proud to serve Fidelity Communications and look forward to continuing our partnership.”
About Fidelity Communications
As a privately owned and operated telecommunications and technology operator for more than 75 years, Fidelity Communications Co. has expanded its service territory and offerings and has also contributed to the communities it serves. Today Fidelity provides Internet, Cable TV and local phone service to residents and businesses in Arkansas, Louisiana, Missouri, Oklahoma and Texas. For more information, please visit fidelitycommunications.com.
OpenVault’s solution suite is used by over 150 broadband providers on 4 continents, tracking data usage consumption levels for millions of subscribers and helping broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.