Proven Tools
Customer Engagement
Improve customer service and enhance user experience with communication and notification systems based on unique usage behaviors and threshold capacity
Benefits:
- Improve NPS
- Reduce churn
- Customer education: alert subscriber with data consumption alerts
- Bundle alerts with upgrade offers tailored to subscriber’s plan and usage behavior
- Customer Care Portal: a dashboard of usage specific to subscriber’s package for greater customer satisfaction
- Reduce calls into Customer Care
Product Components:
CommsPlusCommunication notification system that provides customer service representatives and subscribers with critical subscriber usage details as well as automated E-mail notification to subscribers when they approach thresholds
OpenVault solutions can increase revenue and ARPU, better manage your networks, and save time and costs while increasing subscriber satisfaction.
OpenVault has been an amazing partner in helping us to drill down on our subscriber analytics to get ahead of the growth and create a better product and provide a better customer experience.
Diane Quennoz
Senior Vice President, Marketing, Vyve Broadband