Proven Tools
Marketing Insights
Increase subscriber satisfaction and reduce churn with subscriber and customer care activities based upon customer-specific usage, including upstream and downstream; identification, in real-time, of subscribers causing network congestion issues; and the identification of upgrade candidates who would benefit from more bandwidth based on usage behavior.
Benefits:
- Enhance User Experience – By implementing customer education that notifies subscriber with data consumption alerts, subscriber satisfaction is increased and overall user experience is optimized
- Increase ARPU – Usage alerts include upgrade offers that are specific to a subscriber’s plan and usage behavior
- Improve Customer Satisfaction – A Customer Care Portal includes a user-friendly dashboard of usage specific to subscriber’s package that provides care representatives with accurate and easy-to-read information in order to effectively handle incoming calls and proactively resolve customer issues.
Product Components:
OV Marketing Insights
Speed Clipping
OV Traffic Analyzer
OpenVault solutions can increase revenue and ARPU, better manage your networks, and save time and costs while increasing subscriber satisfaction.
OpenVault’s aggregated analytics and actionable solutions enables PenTeleData and our partners to better understand our customers’ usage and more importantly, their ultimate needs.
Jaime Mendes
VP of Operations, PenTeleData