Proven Tools

Distance Diagnostics & Remote Care

A scalable, cloud-based and simple-to-deploy solution that remotely addresses congestion, usage abusers and household-specific WiFi load issues

Benefits:

  • Remotely identify, diagnose and resolve subscribers’ network issues
  • Keep field techs focused on plant servicing outside the subscriber’s home

  • Provide quality service to subscribers without rolling trucks/direct physical interaction

  • Identify and proactively address node congestion, usage abusers and household-specific WiFi load issues

  • Reduce costs from fewer disconnects, truck rolls and customer calls

Product Components:

Operations & AnalyticsNetwork capacity monitoring and planning that enables operators to respond with more intuitive packages
WiFi InsiderExtends operator visibility, diagnostics and control over modems and WiFi connected devices

OpenVault solutions can increase revenue and ARPU, better manage your networks, and save time and costs while increasing subscriber satisfaction.

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This long-term relationship will enable us to use OpenVault’s intelligent technology to deliver innovative products, packages and experiences today, and to ensure continued progress for our nationwide network and service.

Jorge Schwartz
CEO, Grupo TVCable