Predictive Data Helps Save Networks and Improve UX

According to our recently released Q2 2019 OpenVault Broadband Industry (OVBI) report, subscribers’ broadband usage patterns can be predictors of cord-cutting, an event that has significant impact on operators’ networks and ultimately, bottom-line.  This critical finding has tremendous implications for broadband providers: with real-time visibility into subscribers’ usage, operators can now proactively launch retention campaigns to address video cancellations and create upgrade strategies based on the bandwidth needs of cord-cutters, ultimately enhancing the user experience and optimizing revenue potential.

 

A key finding in the report shows thousands of subscribers who shifted to broadband-only packages during the first half of 2019 exhibited steadily increasing broadband consumption in the months preceding the change. OpenVault analysis shows that the difference in usage between cord cutters and average subscribers rose from 14% six months before the event to 20% in the month immediately prior and 30% in the month that the cord was cut. In the following three months, the difference rose to nearly 70%.

 

The entire report, which includes important usage trends and predictive analysis, is available here.

 

“As more and more subscribers exhibit cord-cutting behavior, visibility into usage behavior will help operators to manage increasingly busy networks and ensure subscriber satisfaction,” said Josh Barstow, executive vice president of Corporate Strategy and Business Development for OpenVault. “This is an example of how we take a unique look at data everyday to create meaningful and powerful tools for our customers to make a significant impact on their operations.” 

 

To learn more about how predictive data can help optimize networks and increase potential revenue, visit the OpenVault team and explore the award-winning ACS WiFi Insider at the upcoming SCTE Cable-Tec Expo in New Orleans September 30-October 3rd.

 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. 

TRAFFIC EXCLUSION: A New Value-Added to Attract and Retain Viewers

As streaming video consumption continues to reach new highs and emerging tech-driven experiences transform the way consumers play, watch and interact with video in particular, the parallel demand for bandwidth continues to rise exponentially as well. This compound shift has far-reaching implications not only for the users, but more notably, for the operators that provide the broadband network and bandwidth power as well as the entire broadband ecosystem.

As OpenVault observed in its 2018 year-end data report, both average and median data usage increased significantly when compared with year-end 2017 statistics. Importantly, the rate of growth for median usage continued to far exceed the growth rate for average usage, indicating that consumption is growing across service providers’ entire subscriber bases, rather than only among heavy users. Furthermore, OpenVault’s analysis from the first quarter of 2019 (1Q19), reveals the changing nature and definition of a “power user.” In fact, these broadband subscribers consume much higher amounts of bandwidth per month than the average subscriber with observations that power users of today consume close to 400% more bandwidth than did power users from just several years ago.

In order to keep up with the increase in demand of these users’ connected devices, streaming services and broadband speeds, service providers need an alternative to infrastructure upgrades, including revisiting their acceptable use policies. For instance, Usage-Based Billing (UBB) is among one of the most effective tools the industry has in managing consumption and reducing the need for massive capital expenditures. However, UBB is often misconstrued as having a negative impact on subscribers, rather than as a tool to help right-size them to appropriate tiers. Alternatively, traffic exclusion is a viable model that operators are beginning to explore in order to soften the effects of UBB and to provide subscribers with access to content that will not further impact their wallets.

Building on the proven success of unlimited streaming packages of services such as Netflix and Amazon Prime Video to wireless customers, traffic exclusion enables service and content providers to create and deliver similar unlimited packages. By creating alliances in which streaming services are not counted against service provider bandwidth consumption enables a variety of benefits for the streaming industry, most notably:
Access to the vast service footprints of cable and telecom providers;
Potential gains in viewership; and
The ability to drive viewership through co-marketing opportunities.

OpenVault customers have successfully deployed traffic exclusion and have realized great success. In fact, Tom Williams, vice president, engineering and technology for Schurz Communications, will join OpenVault CEO Mark Trudeau to discuss how traffic exclusion partnerships between broadband operators and content providers can drive viewing and revenue at Streaming Media East in New York City on May 8, 2019.

That’s a Wrap

Visiting with colleagues and friends at industry events is always productive and enlightening.  Meeting with customers in person presents not only an opportunity to showcase our latest technologies but more importantly, to hear from the people who use our products every day.  This valuable feedback inspires our innovation and helps us to create critical tools to help broadband operators better prepare for what is the one of most stimulating data growth periods in history.  Indeed, it was customer input that prompted development of our ACS WiFi Insider to address to the overwhelming challenge of managing household device topography and data usage behaviors.

 

Most recently, the NCTC Winter Educational Conference in Atlanta provided the perfect environment to generate ideas for creating solutions to some of the industry’s most significant challenges. Specifically, we heard loud and clear that operators are looking for new ways to provide a quality of experience and to increase revenue. To this end, OpenVault’s latest products are designed to help operators understand their subscribers’ growing usage and needs to help provide an optimal user environment while enabling them to optimize market opportunities.

 

OpenVault CEO Mark Trudeau discussed ways to monetize data growth during WEC’s panel Bring the Blitz:  Broadband Pricing and Packaging Plays that Work. Mark and other industry leaders talked about how new approaches, including Usage Based Billing, can help operators capitalize on opportunities to create new revenue streams as data usage grows.  Mark shared an OpenVault Case Study describing how a current customer used our Rating and Charging platform and our Revenue Accelerator module to monetize the growing demand on their broadband network.

 

In addition to bringing new technologies to market and sharing thought leadership insights at WEC, OpenVault launched OV Cares, an initiative to positively impact the needy in the communities where we work, travel through and do business in, including Atlanta. Struck by the collective value to non-profits and the needy of unused personal care items business travelers leave behind every day, OpenVault encouraged WEC attendees and exhibitors to donate their unused, travel-sized personal hygiene items to benefit the Jerusalem House, an organization that provides homeless and low-income individuals and families affected by HIV/AIDS with a continuum of housing options, supportive services, and educational opportunities.  OpenVault thanks all of those who stopped by to support and donate to help make the drive a success and provide critical items for those in need.


As a company that works and travels around the world to provide broadband solutions for operators globally, with recent expansions in Germany, Cyprus and Ecuador, OpenVault is positioning OV Cares as a wide-reaching opportunity to positively impact those in need around the world.  To this end, OV Cares is an extension of the OpenVault culture that values collaboration with our colleagues and customers to improve and innovate the world around all of us.

Cord-Cutting: Dirty Word or Inevitable Reality?

June 2017 – The acceleration of cutting the cord is real. So real that a recent study shows that 13 percent of U.S. homes, or one out of six households across the country, that purchases broadband access is no longer buying a multi-channel pay-TV package from its cable company. In fact, the U.S. pay-TV industry lost about 762,000 video subs in the first quarter of 2017, a worst-ever result for the period, according to a new report from MoffettNathanson. Combined with newly emerging viewing options, the accelerated cord cutting trend is creating a quickly shrinking, soon-to-be extinct, pay-TV population.

A study by the Interactive Advertising Bureau found a 56 percent increase in consumers watching their favorite program on a Streaming Enabled “Smart” TV, or through the use of a Video Streaming Device such as Roku, Apple TV or an Amazon Fire Stick. The study also found that ownership of a smart TV and a video streaming device saw double digit increases between 2015 and 2017 among adults over the age of 18. In a similar study by Nielsen, millennials, a highly digital demographic and the largest generational group in the U.S., spend about 27% less time watching traditional TV (89% among 35+ vs. 66% among Millennials) and TV-connected devices, such as smartphones, laptops or tablets, are much more valuable to them. In fact, these younger adults account for nearly half (43%) of the U.S. cordless population (defined by a study by GfK MRI) as those who have never had cable, satellite, or fiber-optic cable service and those who have cut the cord.

Clearly, societal viewing behaviors, the television ecosystem and the broadband environment is organically evolving. However, as the landscape shifts, so must the business models. Tremendous opportunities lie within the ability to monetize the new trends and align growing revenues with growing demand on broadband networks. New digital-only providers, live TV programming, and slimmer bundles are some of the newly emerging efforts on the content and delivery side. However, significant revenue can also be captured by optimizing the exponential data growth phenomenon that is currently taking place on broadband networks through improving the user experience of existing subscribers. To this end, operators must discover and truly understand the usage behaviors and respond accordingly. The ability to view usage demands and then transform the data into meaningful revenue is not only critical to an operator’s relevance, but the difference between surviving and thriving in the broadband landscape for years to come.

Winter Is Coming

February 2017 – For HBO Game of Thrones fans, “Winter is Coming” is a familiar motto that is often used by the characters to convey warning and constant vigilance to always be prepared for the coming of winter.  As streaming behaviors continue to explode and OTT content such as the Game of Thrones becomes increasingly popular at unprecedented rates, the motto is analogous to the industry’s responsibility to prepare for and manage data usage growth.

For example, OpenVault recently looked at data usage growth from December 2015 to 2016 and saw an average usage increase of 35 percent household, with an average of 155 gigabytes used per subscriber.  Interestingly, even more significant growth was observed in the median usage levels with an increase of 45 percent, which means the growing usage is across the entire customer base, not just power users.

Clearly, this usage growth will only continue.  According to The NPD Group Connected Intelligence Connected Home Entertainment Report, ownership of connected televisions and streaming media players is accelerating while the availability of streaming content is simultaneously expanding. These combined forces will continue to drive increased adoption of connected devices within U.S. households. At the same time, as the number of households that have access to OTT content surges, video streaming services are expanding their subscriber base while providing more programming.  

To this end, the industry responsibility lies within the management of this bandwidth growth to build and maintain networks that can forecast and handle the usage demands.  However, the business opportunities lie within the ability to monetize the growth and align growing revenues with growing demand on broadband networks. There is no doubt that winter is coming and those operators, content owners and distributors who diligently prepare will be better able to manage the growth and be positioned to also see substantial revenue increases.     

NFL Game Changer for Live Streaming Market

OV Lt Grey Google 320 132 2NFL insiders recently predicted that a partnership between the National Football League and an online streaming provider is the future of football viewership. In fact, in an interview with NBC Sports, Arizona Cardinals president Michael Bidwell said, “There’s no doubt it’s coming. The question is how we transition into it. What we need to do is do a great job of listening to our fans about how they want to consume NFL content. Our fans are switching to digital, they’re switching to handheld and mobile devices, and we want to respond to that.”

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