OPENVAULT LAUNCHES SUITE TO REMOTELY ID, RESOLVE CUSTOMER ISSUES

OPENVAULT LAUNCHES SUITE TO REMOTELY ID, RESOLVE CUSTOMER ISSUES

Distance Diagnostics/Remote Care to heighten safety for tech workforce, customers

 

Hoboken, NJ; March 25, 2020 – With residential broadband usage soaring during the current health crisis, OpenVault today launched a new solutions suite that is designed to help service providers cope with two critical needs: maintaining subscribers’ satisfaction and reducing their face-to-face interactions with operators’ support staff.

OpenVault’s “Distance Diagnostics and Remote Care” suite provides ready access to tools operators need for remote identification and resolution of potential pain points as consumers’ broadband usage soars as a result of the COVID-19 pandemic. Nielsen estimates that coronavirus quarantining will increase streaming video viewing by as much as 61%, while OpenVault has determined that business-hours broadband consumption increased by 41% in the week after COVID-19 was deemed a pandemic by the CDC.

The Distance Diagnostics and Remote Care suite includes rapid access to fully-integrated tools for device diagnosis, Wi-Fi network health, access network health, real-time power usage identification, and bandwidth management.  Within a single tool, this holistic solution enables operator support teams to:

  • Remotely and safely identify, diagnose and resolve the majority of subscribers’ issues, including performance of Wi-Fi connected devices within the home;
  • Remotely identify and proactively address node congestion and individual user behavior that is impacting the experience of other subscribers;
  • Remotely maintain service quality, minimizing the need for service teams to enter consumers’ homes or to engage in costly truck rolls.
  • Reduce call volume through proactive diagnostics and quick, accurate resolution.

“In a socially-distant world, consumers are turning more than ever to broadband for work, education and entertainment,” said Mark Trudeau, CEO and founder of OpenVault. “As they discover that their current service bundles or their home networks don’t support their increased needs, they’re turning to operators to resolve newly-discovered issues. Our suite is designed to keep field techs out of harm’s way while they optimize online experiences, improving public safety and consumer satisfaction.”

More information on the Distance Diagnostics and Remote Care suite is at www.openvault.com.

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

COVID-19 IMPACT DRIVING BUSINESS HOURS BROADBAND CONSUMPTION UP >41%

COVID-19 IMPACT DRIVING BUSINESS HOURS BROADBAND CONSUMPTION UP >41%

Overall usage predicted to approach 400 GB per subscriber in March

 

Hoboken, NJ; March 19, 2020 – Business hours broadband consumption has risen by more than 41% and overall usage in March is on track to outpace the previous monthly record as the country adjusts to life with the COVID-19 coronavirus, according to OpenVault, a leading provider of technology solutions and industry analytics for broadband operators.

One week after the CDC declaration of the virus as a pandemic, OpenVault data confirms the following:

  • Subscribers’ average usage during the 9 am-to-5 pm daypart has risen to 6.3 GB, 41.4% higher than the January figure of 4.4 GB. 
  • During the same period, peak hours (6 pm–11 pm) usage has risen 17.2% from 5.0 GB per subscriber in January to 5.87 GB in March. 
  • Overall daily usage has grown from 12.19 GB to 15.46 GB, an increase of 26.8%.

Based on the current rate of growth, OpenVault projects that consumption for March will reach nearly 400 GB per subscriber, an increase of almost 11% over the previous monthly record of 361 GB, established in January of this year. In addition, OpenVault projects a new coronavirus-influenced run rate of 460 GB per subscriber per month going forward. OpenVault’s research is based on the actual usage of more than one million broadband subscribers through the United States.

“Broadband clearly is keeping the hearts of business, education and entertainment beating during this crisis,” said Mark Trudeau, CEO and founder of OpenVault. “Networks built for peak-hours consumption so far are easily handling the rise in nine-to-five business-hours usage. We’ve had concerns about peak hours consumption given the increase in streaming entertainment and the trend toward temporary cessation of bandwidth caps, but operator networks seem to be handling the additional traffic without impacting customer experiences.”

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

OVBI EXTRA: HOLIDAY BROADBAND CONSUMPTION EXPECTED TO SURPASS 300GB / SUBSCRIBER

OVBI EXTRA: HOLIDAY BROADBAND CONSUMPTION EXPECTED TO SURPASS 300GB / SUBSCRIBER

Hoboken, NJ; December 10, 2019 – Household broadband consumption is anticipated to reach as much as 330GB per subscriber during the current holiday season, according to OpenVault, a leading provider of technology solutions and industry analytics for broadband operators.

Using historical trends catalogued over more than a half-decade of accelerating broadband growth, OpenVault calculates that consumption will increase by approximately 19% between Q3 and the end of the Christmas/January holiday season. Based on the Q3 2019 average of 275GB per subscriber, OpenVault is predicting holiday mean usage of 315GB to 330GB per subscriber. 

According to OpenVault, per subscriber holiday consumption has risen from 38GB in 2012 to 270GB last year, as reflected in the chart below.  For the first time last year, the company also tracked expansion within the US consumer device landscape, observing a 5.3% increase in connected devices when comparing the week after Christmas with the week before Christmas. 

“The holiday season is prime time for spikes in broadband usage that put increased stress on operators’ infrastructures,” said Mark Trudeau, CEO and founder of OpenVault. “As the ribbons and bows come off countless new devices and they are connected to the Internet, they combine with cord-cutting, broadband network upgrades and higher speed packages to drive usage to record levels, ultimately setting the stage for the year ahead.”

 

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

WOW! INTERNET, CABLE & PHONE ENHANCES BROADBAND ANALYTICS WITH NEW OPENVAULT TOOLS

WOW! INTERNET, CABLE & PHONE ENHANCES BROADBAND ANALYTICS WITH NEW OPENVAULT TOOLS

Agreement intended to enhance visibility and quality of service with robust analytics

New Orleans – Oct. 1, 2019 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced an extension and enhancement of its longstanding relationship with WOW! Internet, Cable & Phone, a leading broadband and communications service provider.

Under the agreement, WOW! will leverage an expanded array of OpenVault operations, analytics and policy products not only to get visibility into subscribers’ broadband usage and its impact on the WOW! network, but also to inform future steps that can improve availability and quality of broadband service for the company’s more than 800,000 customers.

“OpenVault’s tools provide aggregated and anonymized insight into WOW! customers’ broadband habits and usage, which allows us to better manage our network so we can best deliver our innovative products and services to our customers,” said Blair Day, senior vice president, product and network engineering for WOW!. “As we continue to work together, OpenVault’s market insights will help us continue to understand and respond to our customers’ desires to use broadband services where they want, when they want and how they want.”

“WOW!’s commitment to service quality has resulted in a robust broadband offering that continues to attract new subscribers,” said Mark Trudeau, founder and CEO of OpenVault. “We look forward to continuing and expanding our partnership with them to forecast future trends, pro-actively eliminate unexpected impairments and expedite service delivery.” 

As one of the industry’s top broadband analytics and solution providers, OpenVault offers services and products that are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents. OpenVault is exhibiting its products and solutions here from Oct. 1-3 in the Smart Cities/IoT World Pavilion at SCTE•ISBE Cable-Tec Expo.

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

About WOW! Internet, Cable & Phone

WOW! is one of the nation’s leading broadband providers, with a service area that passes over three million residential, business and wholesale consumers. WOW! provides service in 19 markets, primarily in the Midwest and Southeast, including Illinois, Michigan, Indiana, Ohio, Maryland, Alabama, Tennessee, South Carolina, Florida and Georgia. With an expansive portfolio of advanced services including high-speed Internet services, cable TV, phone, business data, voice, and cloud services, the company is dedicated to providing outstanding service at affordable prices. Visit wowway.comfor more information.

For media inquiries, please contact: Paul Schneider at pspr@att.net or +1-215-817-4384; Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

OpenVault to Speak on Impact of Cord-Cutting, Broadband Trends at MACTA, Cable-Tec Expo

OpenVault to Speak on Impact of Cord-Cutting, Broadband Trends at MACTA, Cable-Tec Expo

Executives share expertise on data and solutions to proactively manage industry challenges

Hoboken, NJ; September 23, 2019 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, will be exhibiting, speaking and sharing industry insights at two upcoming industry events: Mid-America Cable Show (MACTA) in Kansas City September 25-26, and SCTE•ISBE Cable-Tec Expo in New Orleans September 30-October 3.

OpenVault founder and CEO Mark Trudeau will share insights into usage trends that can predict cord-cutting at MACTA on September 26 at 10am. At SCTE•ISBE Cable-Tec Expo on October 2, Josh Barstow, executive vice president of Corporate Strategy and Business Development for OpenVault, will discuss how visibility into broadband usage can help to address the growth and network challenges small and mid-size operators face. Barstow will speak on an ACA Connects-led panel at 1:30pm in the Innovation Theater. 

“As noted in our Q2 OVBI report, greater visibility into subscribers’ broadband usage patterns can help operators proactively launch campaigns to pre-empt video cancellations, better manage increasingly busy networks and create upgrade strategies based on the bandwidth needs of cord-cutters,” said Trudeau. “By gaining access to the high-quality analysis of broadband trends, operators can enhance user experiences and optimize revenue potential.”

In addition to thought leadership and exhibits of the award-winning ACS WiFi Insider and other new technologies, OpenVault’s Cable-Tec Expo presence will include OV Cares, its ongoing initiative to positively impact the communities in which the OV team works and travels through around the world while providing broadband solutions for operators globally. Travel-sized personal care items left at the OpenVault kiosk (#I1 in the Smart Cities/IoT World pavilion)  will be donated to the New Orleans Mission, a non-profit that relieves human suffering with the provision of food, clothing, shelter, medical care and other basic necessities of life. “We’re encouraging Expo attendees to rally behind this cause and make it a priority each day of the show to deliver unused personal care items to our booth,” said Josh Barstow. “These hygiene products, such as shampoo and toothpaste, that business travelers leave behind every day are actually critical items for organizations like the New Orleans Mission.”

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: Paul Schneider at pspr@att.net or +1-215-817-4384; Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

OPENVAULT TAPS TVC COMMUNICATIONS TO EXPAND CALA PRESENCE

OPENVAULT TAPS TVC COMMUNICATIONS TO EXPAND CALA PRESENCE

Alliance follows successful market entry in Ecuador

Hoboken, NJ; September 10, 2019 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced that it has partnered with TVC Communications (TVC), a division of WESCO Distribution, Inc., to drive increased availability of OpenVault product offerings within the fast-growing Latin American and Caribbean markets. 

OpenVault will leverage TVC’s vast sales and support network, customer relationships and industry expertise to increase regional awareness and adoption of its tools that increase the ability of telecom service providers to manage and monetize broadband networks.  

The agreement follows the announcement earlier this year of OpenVault’s first CALA customer, Grupo TVCable, the largest cable system operator in Ecuador.

“The near-term ability of Grupo TVCable to improve user experiences and satisfaction has significantly increased interest in OpenVault solutions,” said George Kassas, founder and CEO of Bireme Systems and an advisor to OpenVault with managerial oversight in the Latin American and the Middle East/North African markets. “TVC’s tradition of excellence in the region will help us augment OpenVault’s market reach and identify new opportunities in a vibrantly growing region.”

“As broadband usage grows, operators require greater visibility into traffic and consumption patterns,” said Ken Olsen, senior vice president and general manager, Caribbean and Latin America for TVC.  “Success with Grupo TVCable has demonstrated conclusively how OpenVault’s tools can help customers reduce costs, generate revenue and increase subscriber satisfaction.”

TVC is a leading value added distribution and supply chain solutions provider specializing in broadband and telecommunication solutions. Serving a diverse customer portfolio while providing the broadest product offering in the industry, TVC is committed to finding new ways to help our customers optimize their network deliverables for subscribers while minimizing operational expense.

As one of the industry’s top broadband analytics and solution providers, OpenVault offers services and products that are designed to help operators manage their networks more effectively and optimize the revenue opportunities that data growth presents. 

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

 

For media inquiries, please contact: Paul Schneider at pspr@att.net or +1-215-817-4384; Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

About WESCO International, Inc. 

WESCO International, Inc. (NYSE: WCC), a publicly traded Fortune 500 holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. 2018 annual sales were approximately $8.2 billion. The company employs approximately 9,300 people, maintains relationships with approximately 30,000 suppliers, and serves approximately 70,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 10 fully automated distribution centers and approximately 500 branches in North America and international markets, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

For media inquiries, please contact: 

William Ruthrauff

Director, Investor Relations

412-454-4220

WRuthrauff@wescodist.com