RITTER COMMUNICATIONS EXPANDS USE OF OPENVAULT PLATFORM

Invests in solutions to help better understand customer needs

Hoboken, NJ; November 5, 2018 – OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, today announced an expansion of its relationship with Ritter Communications that will better position Ritter to understand customers’ usage needs and to right-size customers to specific optimal bandwidth packages.  

Ritter Communications is a leading local independent provider of advanced internet, phone, video and hosted solutions to businesses, residents and wholesale customers in Arkansas, Tennessee and Missouri.  Ritter will utilize OpenVault’s Rating & Charging module to manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.

“As a long-standing beneficiary of OpenVault’s broadband analytics expertise, we are looking forward to the positive results that the Rating & Charging module will bring to our customers’ experiences,” states Trent Taylor, Residential Product Manager for Ritter Communications. “Ritter Communications invests heavily in the communities we serve by deploying a best-in-class network and a world-class customer experience.  OpenVault’s solutions will more accurately match customers with speeds and packages to meet their specific needs.”

Larry Foland, OpenVault’s EVP – Global Business Development, states, “The expansion of our relationship with Ritter Communications underscores how our innovative solutions are helping our operator customers succeed in a rapidly evolving and competitive marketplace.  We look forward to the positive results that the Rating & Charging module will enable Ritter to achieve.”

About Ritter Communications

Ritter Communications is a regional telecommunications provider serving 64 communities and over 45,000 customers in northeast and north central Arkansas and west Tennessee with a full suite of communications services.  Ritter’s investment in a state of the art network allows all customers, regardless of their location to enjoy advanced services typically found only in major metropolitan areas.

Headquartered today in Jonesboro, Arkansas, Ritter continues to expand its sphere of comprehensive services including high speed WAN, metro Ethernet, managed services, Internet access, cloud based applications and video. Additionally, Ritter has partnered to provide connectivity to national and regional broadband networks such as: Arkansas e-link, ARE-ON and Internet2 which provide a positive impact on the communities Ritter serves.

For more information, visit us online at www.rittercommunications.com or on Facebook at facebook.com/rittercommunications.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

OPENVAULT ARMS OPERATORS FOR IOT WITH ACS WIFI INSIDER : New Product Addresses In-Home Device Management and Analytics

Hoboken, NJ; October 16, 2018 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced a new product that significantly increases visibility into the connected devices on in-home WiFi networks and arms operators for the complexity of IoT environments.

OpenVault’s ACS WiFi Insider enables operators to address the growing challenges of household device topography and data usage behaviors as key factors impacting broadband experiences. The product extends operator visibility, diagnostics and control over modems and WiFi connected devices, resulting in optimized customer support, lower operating costs, reduced truck rolls and improved customer experience.

ACS WiFi Insider insights can maximize the value of the Revenue Accelerator, an OpenVault product announced earlier this year that helps operators identify subscribers that are candidates for faster broadband speeds based on several data attributes, including the number and types of IoT devices within their households. OpenVault will be showing ACS WiFi Insider, Revenue Accelerator and other products at the IoT World pavilion (Booth 2841, I5) at SCTE•ISBE Cable-Tec Expo October 23-25 at Atlanta’s Georgia World Congress Center.

Tony Costa, executive vice president and CTO of OpenVault states, “In an IoT world, operators require intelligent tools that aggressively address a challenging and opportunistic ecosystem of countless devices, all dependent on a single WiFi connection. ACS WiFi Insider provides real-time problem diagnosis and troubleshooting with policies and workflows that are triggered by device activity, providing actionable information for the troubleshooting of home network issues and ultimately resulting in higher customer satisfaction and lower churn.”

As one of the industry’s top broadband analytics and solution providers, OpenVault’s products are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents.

Costa continues, “With our extensive experience collecting and analyzing broadband data usage traffic, OpenVault is uniquely positioned to provide operators with new ways to meet demand, retain subscribers, differentiate services and drive profit. As IoT devices proliferate, ACS WiFi Insider will play a key role in operators’ ability to adjust broadband service delivery to meet changing market needs and ensure future growth.”

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

OPENVAULT ENTERS LATIN AMERICAN MARKET WITH ECUADOR TRIAL Grupo TVCable using cloud-based solutions to optimize performance and UX

Hoboken, NJ; October 9, 2018 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced its entry into the Latin American market with the finalization of a multi-stage trial for Ecuador’s largest cable operator, Grupo TVCable.

Grupo TVCable, which provides direct-to-home (DTH), fixed telephony, cable and broadband services, is working with OpenVault to ensure high-quality customer experiences in the face of increasing data consumption. Using OpenVault’s cloud-based tools, Grupo TVCable is gaining better real-time visibility into its network to optimize capacity and provide the most responsive services to as many users as possible.

OpenVault’s Operations & Analytics module is enabling Grupo TVCable to discern subscriber usage patterns and respond with more intuitive packages that can result in higher customer satisfaction and more flexible business model scenarios.  OpenVault’s Policy Manager tool is positioning Grupo TVCable to improve management of network congestion in real-time, reducing strain on network infrastructure and enhancing the overall user experience.

“Providing broadband service across Ecuador is a tremendous responsibility but one in which we take great pride,” said Jorge Schwartz, CEO of Grupo TVCable. “Investing in OpenVault’s innovative technology and intelligent solutions is helping us to offer optimal products, packages and experiences, while improving our overall national network and service.  We are eager to see how our success with OpenVault can benefit our operational capabilities, our company performance and most importantly, our customers.”

“Grupo TVCable is taking the lead in addressing important operational needs that are shared by cable and broadband operators throughout Latin America and around the world,” said George Kassas, founder and CEO of Bireme Systems and an advisor to Open Vault.   “We anticipate that their continued partner activity with OpenVault will result in further development of industry-best solutions for reducing costs, improving network performance, and ensuring that customer experiences meet or exceed expectations.”

“As broadband consumption continues to grow, there is increasing need in the Latin American market for solutions that can align operational and business models with usage trends,” said Tony Costa, executive vice president and CTO of OpenVault.  “We look forward to working with Grupo TVCable to show how our cloud-based tools can help operators to achieve multiple objectives, including: meeting demand, retaining subscribers, differentiating services and driving business success.”

As one of the industry’s top broadband analytics and solution providers, OpenVault’s products are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents.

OpenVault executives will be showing how its solutions can help the cable broadband industry improve customer experiences and operators’ bottom lines at the IoT World pavilion at SCTE•ISBE Cable-Tec Expo 2018. The Cable-Tec Expo exhibit floor will be open Oct. 23-25 at the Georgia World Congress Center in Atlanta.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

About Grupo TVCable

Grupo TVCable is the leading TV provider in Ecuador offering pay-TV, broadband and fixed voice services throughout the country serving 12 metropolitan areas, including the major cities of Quito, Guayaquil and Cuenca.  TV Cable was founded in 1988, providing pay TV services only according to the regulatory situation prevailing in that time and increasing all additional services with latest technologies since then. Today, Grupo TVCable is the largest cable operator in Ecuador.

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

OPENVAULT ANALYSIS OF UPSTREAM BROADBAND CONSUMPTION SHOWS 2.5X COMMERCIAL-RESIDENTIAL DIFFERENCE, IMPACT OF UBB

Hoboken, NJ; October 4, 2018 Statistics collected during Q3 2018 show clear differences in upstream data usage behavior between commercial and residential subscribers and between subscribers on usage based billing plans versus those on non-usage based billing broadband plans, according to OpenVault, a leading provider of industry analytics and technology solutions for broadband operators,

OpenVault’s review of upstream usage shows that average consumption per household during the quarter ended September 30, 2018 was 13GB per month. On closer analysis, OpenVault observed differences among subscriber categories that can have implications for operator networks, particularly those that serve both commercial and residential customers at scale. These included:

  • Average upstream usage for commercial subscribers is nearly 2.5x the amount observed per residential subscriber with commercial subs averaging over 30GB of upstream usage in September 2018 alone.  
  • Upstream usage accounts for approximately 18% of total usage for commercial subscribers, vs. approximately 5.5% for residential subscribers.  Overall upstream usage per subscriber is growing at approximately 16% annually.
  • Upstream usage per subscriber for providers with UBB in place is 15% less than average upstream usage for providers without UBB in place.

In conjunction with its analysis of upstream behavior, OpenVault also observed that average downstream commercial usage per subscriber is 35-50% lower than average downstream residential usage.  

“As upstream usage continues to grow, we’re seeing that usage-based broadband can help to curb strain on networks caused by excessive data consumption in both directions,” Mark Trudeau, CEO of OpenVault.   “At the same time, the data shows the importance of operators continuing to invest in next-generation DOCSIS and other solutions that will enable them to meet subscribers’ growing upstream expectations.”

OpenVault executives will be available at the IoT World pavilion at SCTE•ISBE Cable-Tec Expo 2018 to discuss operators’ needs for increased visibility into broadband consumption, as well as proactive network management strategies. The Cable-Tec Expo exhibit floor will be open Oct. 23-25 at the Georgia World Congress Center in Atlanta.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

CYPRUS’ CABLENET EXPANDS RELATIONSHIP WITH OPENVAULT Fast-Growing Mediterranean Operator Invests in Solutions to Improve Customer Experience

Hoboken, NJ; September 6, 2018 – Cablenet, one of the fastest growing privately-held telecommunications companies in the Mediterranean, is using solutions from OpenVault to ensure alignment of customer usage with optimal bandwidth packages and to enable direct communication with subscribers.

Cablenet will use OpenVault’s CommsPlus and Rating & Charging modules to significantly improve user experiences by adopting a communication notification system and a usage management tool. CommsPlus provides Cablenet customer service representatives and subscribers with critical subscriber usage details as well as automated E-mail notification to subscribers when they approach/cross thresholds. The Rating & Charging module enables Cablenet to perform Usage Based Billing rating; manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.

The agreement is the latest stage in a multiyear relationship between Cablenet and OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, and part of an expanding OpenVault presence in Europe.

“As one of the region’s leading providers of telecommunications services, Cablenet is committed to investing in technology and infrastructure to offer the fastest, most innovative and cost-effective subscriber experience available,” states Nicolas Shiacolas, Cablenet CEO. “By extending our relationship with OpenVault, we illustrate this commitment to innovation and continue to set industry standards throughout Europe in speed, affordability and customer satisfaction.”

Mark Trudeau, OpenVault’s founder and CEO adds, “Cablenet is a true industry pioneer that is committed to providing its subscribers with the latest and most innovative solutions available in a rapidly evolving landscape. With the adoption of OpenVault’s CommsPlus and Rating & Charging modules, Cablenet sets the bar for European providers not only to optimize market opportunities but to proactively anticipate subscribers’ usage needs and network capabilities.”

About Cablenet

A leading and contemporary organisation, Cablenet is the only completely independent telecommunications provider in Cyprus, with its own network, new generation infrastructure, specialised workforce and a fully integrated support system for high performance level services in the telecommunications sector: integrated broadband services, premises connectivity services on both local and international levels, fixed telephony services and of course cloud services and hosting services. Cablenet has Points of Presence in all cities around Cyprus, interconnected with multiple rings for seamless performance, as well as equipment and backup systems for high availability. Abroad, Cablenet is interconnected with high international bandwidth via multiple submarine cable systems to international points in London, Frankfurt, Marseille and Athens that are fully interconnected with each other, with high bandwidth terrestrial fiber optic circuits, thus ensuring maximum backup of its international MPLS network.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: Paul Schneider at pspr@att.net or +1.215.817.4384

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

OPENVAULT DATA SHOWS >30% Y-O-Y GROWTH IN BROADBAND USAGE, SIGNIFICANT IMPACT OF USAGE-BASED BROADBAND

HOBOKEN, NJ (August 19, 2018) – Household broadband usage growth continues to grow at an annual rate of more than 30%, but Usage Based Billing can enable cable telecommunications providers to reduce associated strain on their networks and generate incremental revenues, according to year-over-year comparisons of Q2 2018 data by OpenVault, a leading provider of industry analytics and technology solutions for broadband operators.

According to OpenVault, average usage per household as of June 30, 2018 was 226.4GB, up slightly from Q1 2018. When compared with results from June 30, 2017, OpenVault data showed:

  • Year over year average usage growth of 31.3%, from 172.4GB/HH to 226.4GB/HH;
  • Year over year median usage growth of 37.4%, from 88GB/HH to more than 116.4GB/HH; and
  • Year over year growth in Power Users (i.e. HH using >1TB) of more than 100%, from 1.2% of HHs to 2.5%.

In addition, OpenVault’s analysis has identified usage-based billing as a factor in curbing usage growth and strain on networks, opening the door to significant operator revenue growth while potentially enabling avoidance of capex required to keep up with demand. By comparing operators offering usage-based billing (UBB) with those that offer flat-rate (Non-UBB) pricing, OpenVault found that:

  • 12.2% higher average usage per HH for Non-UBB operators (241.9GB/HH) in June 2018, versus 215.6GB for UBB operators;
  • 34% greater year-over-year usage growth by Non-UBB customers (36.6%), versus 27.3% for UBB customers, for the 12 months ended June 30, 2018; and
  • 55% greater Power User usage exceeding 1TB by Non-UBB customers (3.1%), versus 2.0% for UBB customers.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384