MORRIS BROADBAND SELECTS OPENVAULT SOLUTIONS

Analytics and Communications Modules Deployed to Enhance Customer Experience

Wayne, NJ; September 2017OpenVault, LLC, a leading data analytics and actionable solutions provider that serves the global broadband industry, recently announced that Western North Carolina’s Morris Broadband has selected OpenVault’s Operations & Analytics and Communications modules to better understand its network and provide an enhanced user experience for its customers.

OpenVault’s solutions suite was selected for its cloud-based, actionable solutions, which focus on three key areas: data collection and aggregation; congestion management; and revenue generation.  Key features of the modules that Morris Broadband deployed include: data and analysis of subscribers’ usage behaviors for accurate network planning; a Subscriber Usage Meter; a Customer Care Portal; and an email notification system.  

“The data that OpenVault collects and aggregates and associated analytics OV provides based on this data adds to Morris Broadband’s understanding of our customers’ usage and their unique needs,” states Craig Mitchell, Senior Vice-President and CFO.  He adds, “Understanding our customers’ usage and educating them about their consumption creates an environment that supports customer satisfaction and network efficiency.”  

Mark Trudeau, OpenVault’s founder and CEO states, “We’re excited to help Morris Broadband uncover significant data surrounding their network and subscribers in order to deploy actionable solutions that will make their network more efficient and enhance the overall user experience.”  He adds, “OpenVault is honored to be the provider that Morris Broadband has chosen to help take their business to the next level and to provide the communities they serve with leading-edge technology.”

About Morris Broadband

Morris Communications Company, LLC is part of a privately held company with diversified holdings in media, Real Estate and property development and agriculture.  Current media holdings include: magazines and specialized equine, sporting and lifestyle publications, visitor (travel and tourism) publications. Morris also provides cable television, internet, broadband, and telephone services.

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at +1-917-509-9028 or knihamin@openvault.com

OPENVAULT APPOINTS TONY COSTA AS CTO

Seasoned Industry Expert Joins OpenVault to Lead Product Development and

Launch New Technologies

Wayne, NJ; July 24, 2017 – OpenVault, LLC, a leading data analytics and actionable solutions provider that serves the global broadband industry, announces the appointment of Tony Costa as CTO. As an industry veteran who brings extensive experience in the telecom industry, Tony is positioned to lead OpenVault’s aggressive product development efforts as the company brings new solutions to market. In his role, Tony will oversee all aspects of product strategy and development, lending his leadership skills and industry vision to OpenVault’s continued growth.

“We are ecstatic to have Tony join the OpenVault team,” states Mark Trudeau, founder and CEO of OpenVault. Adding that, “Tony brings leadership, creativity and vision to OpenVault at a critical time as we launch innovative solutions and continue our global expansion. We are beyond excited to utilize his unmatched skill set and unique experience during an unprecedented period of industry growth.”

Prior to joining OpenVault, Tony lead strategic business development for Syniverse. Over the course of his career Tony has brought to market a number of innovative products for industry leading companies in the telecom, media, and technology industries including Alcatel-Lucent, RealNetworks, T-Mobile, Ventraq, Vodafone, and WeDo Technologies.

“I’m very excited to join OpenVault as it executes its next phase of growth,” said Tony. “Given its team, technology, expertise and industry credibility, OpenVault’s potential for customer value creation is tremendous.”

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

Visit the OpenVault team at the NCTC – The Independent Show in Indianapolis, Booth #443.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

US-BASED BROADBAND NETWORK MONETIZATION AND MANAGEMENT EXPERT TO EXHIBIT AND SPEAK AT ANGA COM

OpenVault Founder and CEO to Present “Data Growth: Keep Up, Stay Ahead and Monetize” at the ANGA COM Speakers Corner, Wednesday, May 31st at 15:30

Wayne, NJ, May 22, 2017 – OpenVault, the market leader for providing HSD usage data analytics and actionable solutions from more operators than any other vendor in the world, announced that the OV team will exhibit at ANGA Com for the first time and Mark Trudeau, founder and CEO, will be addressing the accelerated data growth phenomenon and how operators can keep up, stay ahead and actually monetize this trend at ANGA Com’s Speakers Corner on May 31st at 15:30.

OpenVault will be exhibiting its latest products and technologies in Hall 7, Booth C77, during ANGA Com May 31-June 1. “We are thrilled to be co-exhibiting with PerfTech, a leader in its space for our inaugural exhibition at ANGA Com,” stated Larry Foland, Executive Vice President, Global Business Development. He added, “We look forward to meeting with customers, members of the media and industry analysts to demo our innovative solutions in an exciting global environment.”

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers.

Media Inquiries

Please visit the OV Team at ANGA Com, Hall 7, Booth C77 or contact:

Kristen Nihamin at +1 917-509-9028 or knihamin@openvault.com

PENTELEDATA EXTENDS OPENVAULT PLATFORM

Leading network provider Penteledata renews OpenVault contract  and extends services for long-term deal

Wayne, NJ; May 22, 2017 – As one of the largest privately owned networks in the nation, PenTeleData and their partners (Service Electric Cable TV and CommunicationsService Electric Broadband Cable, Service Electric Cablevision and Blue Ridge Communications) service nearly 400K subscribers and provide high-speed data and Internet connectivity over 10,000 miles of fiber optic cabling and 60 Points of Presence in Pennsylvania and New Jersey. In order to continue providing the market’s most innovative technology and user experience to the communities it serves, PenTeleData recently extended its service contract with OpenVault, a leading provider of broadband management and industry analytics that specializes in data usage analysis and cost efficient cloud-based solutions for broadband operators.

“The meaningful analytics OpenVault provides enables PenTeleData and our partners to better understand our customers’ usage and ultimately, their needs,” states Jaime Mendes, Vice President of Operations. He adds, “This powerful information allows us to deliver not only cutting-edge technology but more importantly, personalized service for each customer. Through the use of OpenVault’s solutions suite, we are able to continuously audit our broadband network so we can ultimately optimize the services provided to our customers.”

Mark Trudeau, OpenVault’s founder and CEO states, “We’re thrilled to extend and expand our relationship with PenTeleData and their partners. We continue to strive to provide innovative solutions to help our operator customers navigate the rapidly changing broadband landscape and we look forward to continuing our close business relationship with the PenTeleData family.”

About PenTeleData

PenTeleData began in 1994 with the idea of providing high-speed data and Internet connectivity in Pennsylvania and New Jersey. In 1995, that vision came true. Our strategic partnership between local cable and telephone companies, including Service Electric Cable TV and CommunicationsService Electric Broadband CableService Electric CablevisionIronton Telephone, and Blue Ridge Communications allowed us to become the first data and Internet service provider in the nation to offer High-Speed Broadband Internet over a cable television connection.

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com

Case Study: Integrated Broadband Analytics and Notification Solutions Drive Significant Revenue Growth

 

Executive Summary:

The current broadband industry is experiencing unprecedented HSD usage growth and this trend is expected to continue for the foreseeable future. This reality presents operators with new challenges, but it also provides a path to monetizing the growth.

The widespread adoption of Over-the-Top (OTT) content along with a significant increase in the number of internet connected devices provides a unique opportunity for broadband providers to both increase revenues and improve customer satisfaction.

In this case study, a Tier One operator implemented a two-pronged plan to track a subscriber’s HSD usage and to communicate directly with the high-consumption subscribers on each speed tier in an effort to upgrade them to a higher bandwidth plan. This implementation boosts the revenue per subscriber and improves the service level based on the subscriber’s individual data usage needs.

The Challenge:

A Tier 1 operator, one of the largest cable operators in the U.S., had approximately 80 percent of their subscriber base on lower bandwidth tiers in 2015. As part of a capital reinvestment project to bring greater speed and services to the smaller markets they serve, the operator was exploring ways to migrate their customers to higher bandwidth plans in order to enhance the overall user experience.

“We are committed to providing the best technology available regardless of demographics. As data demands grow at exponential rates, our expanding customer base has increasingly diverse needs, but every subscriber deserves a quality user experience. Educating our subscribers with information about their usage empowers them to select those services and options that best meet their needs.” Tier 1 Operator CTO

Strategy:

By deploying a cloud-based solution provided by OpenVault, an industry leading data and analytics expert, and a subscriber notification platform supplied by PerfTech, the leading in-browser communication provider, the operator’s subscribers’ data consumption was tracked and customers were notified of usage thresholds. For example, subscribers were alerted when they were approaching specific data thresholds, thereby creating an awareness of usage and a suggestion for a higher bandwidth plan.

In this way, upgrade candidates were easily uncovered, enabling the operator to communicate with and right-size their customers.

“Being able to proactively reach subscribers at precisely the relevant moment enables operators to present action options that are optimal for each subscriber. This non-disruptive outreach proves effective across a variety of messaging needs. In this case, with OpenVault providing our messaging platform with automated usage triggers, the in-browser usage alert drives engagement and self-initiated upgrades that benefit all parties,” stated Jane Christ, SVP of Sales, PerfTech.

 

 

Results:

Through proper data collection, deep analytics and a subscriber education and communication strategy executed by the OpenVault and PerfTech integrated solution, the operator has been able to enjoy significant incremental revenue. In fact, 80 percent of the operator’s subscriber base migrated to the higher bandwidth tiers within one year of deployment of the integrated solution. This resulted in an increase in overall revenue per subscriber of nearly 20 percent.

“OpenVault collects network data regarding subscriber HSD usage behavior and provides deep analytics enabling solutions to help manage and monetize this usage. Integrating our solution with the industry leading in-browser notification tools of PerfTech has been a perfect match resulting in significant ROI for our joint broadband operator customers.” Mark Trudeau, CEO of OpenVault.

“The collaboration between OpenVault and PerfTech provided our subscribers with both the information and communication of their data usage to enable the customer to right-size their data plans. In doing so, not only did we see higher revenue per subscriber, but the overall customer satisfaction was also significantly increased.” Tier 1 Operator CTO

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CABLENET EXTENDS OPENVAULT PLATFORM Cyprus-based Cablenet renews OpenVault contract and extends services for long-term deal

Wayne, NJ; Monday, February 6, 2017 – As the only completely privately-held independent telecommunications provider in Cyprus and one of the fastest-growing, telecommunications companies in the Mediterranean, Cablenet places tremendous value in innovation and infrastructure.  As such, in order to offer its subscribers the best broadband experience, including the highest speeds and affordability, Cablenet recently extended its service contract with OpenVault, an American-based provider of broadband management and industry analytics that specializes in data usage analysis and cost efficient cloud-based solutions for broadband operators.

“As a leading alternative provider of broadband services, we strive to set the industry standard of excellence by providing our subscribers, both nationally and abroad, with the highest quality of experience at the most affordable pricing structures,” states Nicolas Shiacolas, Cablenet CEO.  He continues, “By extending our relationship with OpenVault, we will continue to better understand our subscribers’ behavior, while developing innovative solutions that respond directly to their needs.  In this way, we are not only investing in building the most optimal operational network, but dedicating resources to providing the highest level of customer satisfaction and maximum broadband experience.”

Mark Trudeau, OpenVault’s founder and CEO states, “In an industry driven by rapid growth and evolving technologies, we are proud to partner with Cablenet, a true pioneer in their space.” He adds, “We look forward to continuing our business relationship to help Cablenet not only grow their reach through meaningful data, but more importantly, serve their subscriber base with the most innovative solutions and value.”

About Cablenet

A leading and contemporary organisation, Cablenet is the only completely independent privately-held telecommunications provider in Cyprus, with its own network, new generation infrastructure, specialised workforce and a fully integrated support system for high performance level services in the telecommunications sector: integrated broadband services, premises connectivity services on both local and international levels, fixed telephony services and of course cloud services and hosting services.  Cablenet has Points of Presence in all cities around Cyprus, interconnected with multiple rings for seamless performance, as well as equipment and backup systems for high availability. Abroad, Cablenet is interconnected with high international bandwidth via multiple submarine cable systems to international points in London, Frankfurt, Marseille and Athens, which are also fully interconnected with each other, with high bandwidth terrestrial fiber optic circuits, thus ensuring maximum backup of its international MPLS network.

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

 

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 011-917-509-9028