Sales Engineer – Europe

Can be Remote, Europe
Posted 7 months ago

Job Overview:

OpenVault is ready to accelerate the acquisition, growth and success of broadband customers. You will be a part of the front lines of the sales process responsible for revenue creation by understanding customer needs, representing OpenVault to subject matter experts, business managers and executives. 

Responsibilities: 

  • Participate in customer consultation of business and technical requirements gathering sessions to identify solution value
  • Perform pre sale solution demonstrations
  • Provide post sale implementation support 
  • Provide active customer technical support in day to day operations;  this may include answering trouble tickets and/or guiding the customer through a technical issue to resolution
  • Identify future customer service requirements by establishing personal rapport with potential or real customers
  • Provides product, technical, and engineering information by answering questions and requests
  • Assists sales in providing support for new accounts and services by identifying potential customers and planning/organizing sales call schedule
  • Prepare cost estimates by studying customer documents, consulting with other engineers, and professional personnel
  • Determine future improvements by using a cost-benefit ratio
  • Submit orders by conferring with technical support staff and costing engineering changes
  • Provides customer’s staff with technical information, training, and support
  • Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering trends
  • Identify tactical and strategic customer impacting issues and make recommendation options and plan a courses of action
  • Contribute to team effort by accomplishing related results as needed

 

Qualifications:

  • Passion for technology and impact it can have on our industry
  • Extensive product and industry knowledge
  • Enjoy working in a fast-paced start-up environment
  • Highly motivated, optimistic go-getter
  • Competitive and driven; you see an end goal and do everything to achieve it. 
  • Problem solver, analytic thinker, great communicator
  • Engineering or computer science degree
  • 3+ years’ experience in a sales or application engineering role
  • Worked with entrepreneurs who are focused on building a company the right way.
  • To be successful in this role, the candidate will need an understanding of the broadband industry and OpenVault’s product portfolio which encompasses network optimization, revenue generation, and customer engagement solutions.  

 

Job Features

Job CategoryEngineer, Solutions Engineer

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