Analytics and Communications Modules Deployed to Enhance Customer Experience
Wayne, NJ; September 2017 – OpenVault, LLC, a leading data analytics and actionable solutions provider that serves the global broadband industry, recently announced that Western North Carolina’s Morris Broadband has selected OpenVault’s Operations & Analytics and Communications modules to better understand its network and provide an enhanced user experience for its customers.
OpenVault’s solutions suite was selected for its cloud-based, actionable solutions, which focus on three key areas: data collection and aggregation; congestion management; and revenue generation. Key features of the modules that Morris Broadband deployed include: data and analysis of subscribers’ usage behaviors for accurate network planning; a Subscriber Usage Meter; a Customer Care Portal; and an email notification system.
“The data that OpenVault collects and aggregates and associated analytics OV provides based on this data adds to Morris Broadband’s understanding of our customers’ usage and their unique needs,” states Craig Mitchell, Senior Vice-President and CFO. He adds, “Understanding our customers’ usage and educating them about their consumption creates an environment that supports customer satisfaction and network efficiency.”
Mark Trudeau, OpenVault’s founder and CEO states, “We’re excited to help Morris Broadband uncover significant data surrounding their network and subscribers in order to deploy actionable solutions that will make their network more efficient and enhance the overall user experience.” He adds, “OpenVault is honored to be the provider that Morris Broadband has chosen to help take their business to the next level and to provide the communities they serve with leading-edge technology.”
About Morris Broadband
Morris Communications Company, LLC is part of a privately held company with diversified holdings in media, Real Estate and property development and agriculture. Current media holdings include: magazines and specialized equine, sporting and lifestyle publications, visitor (travel and tourism) publications. Morris also provides cable television, internet, broadband, and telephone services.
Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.
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