OPENVAULT LAUNCHES SUITE TO REMOTELY ID, RESOLVE CUSTOMER ISSUES

OPENVAULT LAUNCHES SUITE TO REMOTELY ID, RESOLVE CUSTOMER ISSUES

Distance Diagnostics/Remote Care to heighten safety for tech workforce, customers

 

Hoboken, NJ; March 25, 2020 – With residential broadband usage soaring during the current health crisis, OpenVault today launched a new solutions suite that is designed to help service providers cope with two critical needs: maintaining subscribers’ satisfaction and reducing their face-to-face interactions with operators’ support staff.

OpenVault’s “Distance Diagnostics and Remote Care” suite provides ready access to tools operators need for remote identification and resolution of potential pain points as consumers’ broadband usage soars as a result of the COVID-19 pandemic. Nielsen estimates that coronavirus quarantining will increase streaming video viewing by as much as 61%, while OpenVault has determined that business-hours broadband consumption increased by 41% in the week after COVID-19 was deemed a pandemic by the CDC.

The Distance Diagnostics and Remote Care suite includes rapid access to fully-integrated tools for device diagnosis, Wi-Fi network health, access network health, real-time power usage identification, and bandwidth management.  Within a single tool, this holistic solution enables operator support teams to:

  • Remotely and safely identify, diagnose and resolve the majority of subscribers’ issues, including performance of Wi-Fi connected devices within the home;
  • Remotely identify and proactively address node congestion and individual user behavior that is impacting the experience of other subscribers;
  • Remotely maintain service quality, minimizing the need for service teams to enter consumers’ homes or to engage in costly truck rolls.
  • Reduce call volume through proactive diagnostics and quick, accurate resolution.

“In a socially-distant world, consumers are turning more than ever to broadband for work, education and entertainment,” said Mark Trudeau, CEO and founder of OpenVault. “As they discover that their current service bundles or their home networks don’t support their increased needs, they’re turning to operators to resolve newly-discovered issues. Our suite is designed to keep field techs out of harm’s way while they optimize online experiences, improving public safety and consumer satisfaction.”

More information on the Distance Diagnostics and Remote Care suite is at www.openvault.com.

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

COVID-19 IMPACT DRIVING BUSINESS HOURS BROADBAND CONSUMPTION UP >41%

COVID-19 IMPACT DRIVING BUSINESS HOURS BROADBAND CONSUMPTION UP >41%

Overall usage predicted to approach 400 GB per subscriber in March

 

Hoboken, NJ; March 19, 2020 – Business hours broadband consumption has risen by more than 41% and overall usage in March is on track to outpace the previous monthly record as the country adjusts to life with the COVID-19 coronavirus, according to OpenVault, a leading provider of technology solutions and industry analytics for broadband operators.

One week after the CDC declaration of the virus as a pandemic, OpenVault data confirms the following:

  • Subscribers’ average usage during the 9 am-to-5 pm daypart has risen to 6.3 GB, 41.4% higher than the January figure of 4.4 GB. 
  • During the same period, peak hours (6 pm–11 pm) usage has risen 17.2% from 5.0 GB per subscriber in January to 5.87 GB in March. 
  • Overall daily usage has grown from 12.19 GB to 15.46 GB, an increase of 26.8%.

Based on the current rate of growth, OpenVault projects that consumption for March will reach nearly 400 GB per subscriber, an increase of almost 11% over the previous monthly record of 361 GB, established in January of this year. In addition, OpenVault projects a new coronavirus-influenced run rate of 460 GB per subscriber per month going forward. OpenVault’s research is based on the actual usage of more than one million broadband subscribers through the United States.

“Broadband clearly is keeping the hearts of business, education and entertainment beating during this crisis,” said Mark Trudeau, CEO and founder of OpenVault. “Networks built for peak-hours consumption so far are easily handling the rise in nine-to-five business-hours usage. We’ve had concerns about peak hours consumption given the increase in streaming entertainment and the trend toward temporary cessation of bandwidth caps, but operator networks seem to be handling the additional traffic without impacting customer experiences.”

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

OVBI: MEDIAN BROADBAND USAGE ON PACE TO SURPASS 250 GB PER MONTH IN 2020

OVBI: MEDIAN BROADBAND USAGE ON PACE TO SURPASS 250 GB PER MONTH IN 2020

‘Predictive Modeling’ shows relationship between consumption and provisioned speeds

Hoboken, NJ; February 11, 2020 – Median monthly usage by broadband subscribers in 2020 is on a trajectory to surpass 250 GB for the first time, according to the Q4 2019 OVBI (OpenVault Broadband Industry) report issued today by OpenVault, a leading provider of technology solutions and industry analytics for broadband operators.

Consistent with a correlation between broadband consumption and average provisioned speeds that has existed during OpenVault’s 10 years of analysis, the report notes that a 24.4% increase in average provisioned speed, from 103.1 Mbps to 128.3 Mbps, in 2019 was slightly outpaced by a 27.3% increase in average consumption, from 270.2 GB to 344 GB.  

A median usage of 250 GB would represent a 24.9 % increase from the 2019 median of 190.7 GB. Using similarly historical factors for high volume subscribers, OpenVault expects that by the end of 2020 “power usage” of more than 1 TB per month will account for at least 12% of all subscribers, a 60% increase from EOY 2019, and that “extreme power usage” of more than 2TB will reach 1.4% of subscribers, an 80% increase from EOY 2019. 

“These trends are critically important planning metrics for operators to consider,” especially those using slower DSL, early generation DOCSIS, or wireless-based platforms, the report notes. “As these operators upgrade their networks, they can use predictive modeling to better plan for the impact on their network. OpenVault has found that network operators who transition to FTTP or DOCSIS 3.1 see a doubling or more of bandwidth consumption as a result.”

The OVBI report continues to explore the business and operational impacts of shifting broadband trends and operator strategies for addressing significantly increased consumption. Most notably, it cites a case study that shows how a shift to usage based billing from flat rate plans resulted in a near-term ARPU increase of nearly 14%. The study notes that more than 40% of subscribers contacted about the UBB program opted to upgrade to higher-speed, higher-cost broadband tiers, and that only a small fraction – just 2.5% – were impacted by overage fees.

Overall, the Q4 2019 weighted average broadband usage in the United States was 344 GB, 27% more than the Q4 2018 average of 270.2 GB, while median usage rose 32% from 144.8 to 190.7 during the same period. “Power usage” continued to rise in Q4, with more than 7.2% of subscribers consuming more than 1TB per month (up 80% from Q4 2018) and “extreme power users” of more than 2 TB per month rising 123% to .76% of all subscribers. In Europe, average monthly usage rose 24%, from 158.7 GB to 196.3 GB, and median usage grew 31%, from 93 GB to 122.4 GB.

OpenVault will host a webinar to elaborate on the report on Tuesday, February 25 at 2 p.m. EST.  Please go here to register. 

The entire report is available at http://openvault.com/complimentary-report-Q419/.

About OpenVault 

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact: 

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

Are you ready for ‘Broadband First?’

Hindsight is 20-20, so as we look back now it would be easy to say that we foresaw exactly how the pay-TV landscape would change when we hung out the OpenVault shingle a decade ago. But we have to admit, the enormity and speed of the video transformation kind of took us by surprise.

From our perch as a provider of tools for managing broadband networks, we’ve had a bird’s-eye view of how the video subscription declines that began with a trickle in 2010 have turned into a torrent. We’ve seen total U.S. pay-TV subscribers plunge by 17% in the past six years alone. The smart folks at MoffettNathanson say another 40% is at risk to cut the cord over the next five years. 

With Netflix, Amazon and others upending viewing paradigms and Disney, Apple and new entrants flexing their streaming muscles, the impact on cable and telecom infrastructures has been monumental.  As the number of subscribers who have terminated their traditional video subscriptions has climbed toward 20 million, operators have lost monthly recurring set-top box rental and video package revenue. At the same time, cord cutters’ skyrocketing broadband consumption – now well past the 500 GB/month mark – increasingly is taxing operators’ networks and customer support systems.

It was only a matter of time before the broadband tail would wag the cable dog.  Over the past year, Comcast and Charter have introduced video streaming packages that are shifting emphasis from traditional pay-TV to broadband services.  Even more important in our view are “Broadband First” strategies that have been pioneered by operators such as Cable One; under its “Sparklight” brand, Cable One grew broadband-only subscribers to 70% of its customer base last year, fueling record ARPU and margins

With Cable One mindful of acquisition opportunities and other operators eyeing their success, we’d like to offer a couple of thoughts:  First, 2020 will be the year when the Broadband First footprint gains significant new traction in North America – and perhaps beyond.  And second, operators need to be mindful of how the transition to Broadband First will impact all aspects of their businesses, including – but not limited to – network engineering and operators, sales and marketing, and customer support. 

Over the next several months, we’ll be using the insights we’ve gleaned from a decade of supporting cable and telecom networks to help the industry roadmap the shift to Broadband First strategies.  We’ll discuss what operators can do to increase visibility into the network and the home device ecosystem, the importance of educating consumers on the need to align broadband packages with usage needs, and the value of arming customer support teams with information that will increase retention rates at inflection points in the subscriber relationship.

While no one could foresee exactly how things would play out a decade ago, we have a clear vision today of what’s over the horizon and are arming the industry with the technology solutions and data analytics expertise needed for success. Stay tuned to this space in the months ahead to learn more about how Broadband First can drive cable and telecom into the future.

A New Decade for Broadband, A New Milestone for OV

A New Decade for Broadband, A New Milestone for OV

As we welcome a new decade and look forward to exciting work ahead, the OpenVault team is also celebrating our 10th Anniversary this year, feeling extremely grateful and reflecting on a company and industry that have experienced tremendous growth and innovation. 

Flashback to 2010: the New Orleans Saints defeated the Indianapolis Colts in the Super Bowl; San Francisco Giants beat the Texas Rangers in the World Series; “Avatar” was best motion picture; “Modern Family” was the most popular television show and OpenVault opened its doors in Wayne, New Jersey with a staff of two and a dream.

In industry news, 2010 was the first year that pay television saw quarterly subscriber declines. It was also the year of the tablet, with Apple’s iPad selling more than 3 million units in the first quarter and e-books outselling hardcover books. Somehow we all survived on average connection speeds of 3.87 megabits per second. 

YouTube made history in 2012 with the first video to hit one billion views with Psy’s ‘Gangnam Style’. In 2013, Netflix introduced its own original programming and introduced the art of streaming wars. By the middle of the decade, the average U.S. home received 189 television channels and the mass acceptance of digital television greatly enhanced Smart TVs’ permeation into U.S. homes.  Soon American households would increasingly rely on the Internet for viewing purposes, and streaming services such as Amazon VideoHuluiTunesNetflix, YouTube, Disney+ and AppleTV+ would fuel cord cutting behaviors, a phenomenon that continues today.

As the industry evolved significantly and faced unprecedented growth over the past decade, so has OpenVault. What started as a two-man operation in 2010 has grown exponentially.  With a worldwide team, today OpenVault is a leading provider of technology solutions and industry analytics for broadband operators across four continents, tracking data consumption levels for millions of subscribers and saving operators time and costs while increasing revenue and subscriber satisfaction. 

From the introduction and evolutionary enhancements of our core data analytics engine, we’ve developed and deployed an extensive suite of broadband-centric and cloud-based solutions with increasingly powerful business outcomes for our customers. Highlights have included:

 

  • Growth from a handful of broadband customers to over 150 operators in North and South America, Europe and Asia
  • Improving annual revenue of our customers by 100s of millions of dollars and doing so for more operators than any other broadband-focused software vendor in the world 
  • Ongoing rollout of, and enhancements to, multiple solution modules: revenue manager, customer care portal, policy manager and the award winning ACS WiFi Insider which significantly increases visibility into the connected devices on in-home WiFi networks for improved customer care and reduced opex
  • The introduction of our quarterly OpenVault Broadband Inustry data advisory (OVBI)
  • Hundreds of speaking opportunities at global and regional conferences

 

Toward the close of this decade, OpenVault opened new corporate headquarters in Hoboken, New Jersey, a technology-forward community that has deep roots and easy access to NYC. At our new home, we recognized the need to give back to the communities in which we work in and travel through, in order to make a positive impact to the areas that host us as we conduct our business.  Thus, OV Cares was born to encourage our colleagues, customers and friends to donate their unused, travel-sized personal hygiene items to our collections at industry trade shows to benefit organizations dedicated to helping the homeless population in Hoboken and the cities we visit. Today, OV Cares is an extension of the OpenVault culture that values collaboration with our colleagues and customers to improve and innovate the world around all of us. Since its inception, OV Cares has helped nonprofit organizations serve nearly 5,000 individuals in need. 

As we celebrate a decade of dedication and hard work that has resulted in achieving – and often exceeding – our goals, OV founder and CEO Mark Trudeau shares his thoughts on what sets OpenVault apart, defines our corporate culture, drives our decision-making processes and reflects the products we design, the brand we create and the service we deliver:

“OV IS INVESTED”

As a solution provider, OpenVault delivers exceptional products.  However, to be invested is much more meaningful.  At OpenVault, we always remain invested in each solution, transaction and customer.  We truly value our relationships with our partners and customers and celebrate each other’s success.  It’s simple: Our customers’ success is our success.

 

“OV IS FLEXIBLE”

No matter how big we grow or how many customers we have, OpenVault’s success is due to our ability to adapt our solutions to each customer’s unique needs.  This corporate agility sets us apart from our competitors and is one of our greatest strengths.  Regardless of our success, we must remain flexible in our capacity to provide customized service.

“OV SEEKS INNOVATION AND CREATES CHANGE”

As one of the industry’s leading data experts and solutions provider, we continue to seek innovation in our market and our products.  With our expertise and our technologies, we strive to be the creators of change that is necessary for our customers to succeed.  We continually evolve to provide the most innovative and competitive strategies available.

“OV IS RESPONSIVE”

OpenVault believes in operational excellence. Our customers look to us as experts for answers and unmatched customer service based on our unique experience and extensive knowledge base.  At OpenVault, no request goes unanswered and we strive to respond in a timely fashion.

“OV BUILDS TRUST”

The broadband landscape is a competitive and ever-evolving environment that creates unique challenges for every operator.  The integrity of OpenVault’s people and solutions is key to providing our customers with the best tools available to compete in their marketplace.  The OV Team is a tried and trusted partner and will continue to build business relationships based on the utmost integrity, professional competence and market confidence.

As the new decade unfolds, we will continue to anticipate industry challenges and meet growing  demands with the latest technologies, advanced data and innovative solutions. We express deepest gratitude to our valued customers and colleagues and thank our family and friends for all of their support.  We look forward to an exciting future and can’t wait to share our expertise with the world!