OPENVAULT: BROAD-BASED BROADBAND USAGE ACCELERATION IN 2018; 1TB ‘POWER USERS’ DOUBLE TO 4.12% OF ALL HOUSEHOLDS

Amazon registers major growth within connected device footprint

 

Hoboken, NJ; January 22, 2019 – Broadband usage in the United States continued to accelerate across all market categories throughout 2018 and Amazon made substantial year-end inroads into consumers’ device ecosystems, according to OpenVault, a leading provider of industry analytics and technology solutions for broadband operators.

According to OpenVault, both average and median data usage for year end 2018 increased when compared with year end 2017 statistics. Importantly, the rate of growth for median usage continued to far exceed the growth rate for average usage, indicating that consumption is growing across service providers’ entire subscriber bases, rather than only among heavy users.

OpenVault’s year end 2018 data showed that:

  • Average usage for all households was 268.7GB/HH in 2018, up from 226.4GB/HH at the end of June 2018 and a 33.3% increase over the YE 2017 average of 201.6GB/HH.
  • Median usage was 145.2GB/HH in 2018, up from 116.4GB/HH in June 2018 and a 40% increase over the YE 2017 median of 103.6GB/HH.
  • The percentage of power users – defined as those households using 1TB or more – almost doubled in 2018, rising to 4.12% of all households from 2.11% in 2017, while the percentage of households exceeding 250GB rose to 36.4% from 28.4% during the same timespan.

OpenVault’s 2018 data also shows that average usage for households with flat-rate pricing was 282.1GB/HH, more than 9% higher than the 258.2GB/HH average usage for households on usage-based billing (UBB) plans.  The percentage of flat-rate (non-UBB) households exceeding 1TB of usage was 4.82%, a full percentage point higher than the 3.81% of UBB households who exceeded the 1B threshold.

“As connected devices, streaming services and broadband speeds increase, service providers need an alternative to infrastructure upgrades that would enable them to keep up with demand,” said Josh Barstow, executive vice president of Corporate Strategy and Business Development for OpenVault. “Our analysis makes it clear that usage-based billing is among the most effective tools the industry has in managing consumption and reducing the need for massive capital expenditures.”

In addition to analyzing trends in broadband consumption, OpenVault also tracked expansion within the US consumer device landscape, observing a 5.3% increase in connected devices when comparing the week after Christmas with the week before Christmas. While Amazon, Samsung and Apple collectively accounted for the majority of the growth, the 15.6% rate of increase for Amazon devices was significantly higher than the rates of growth for Samsung (4.1%) and Apple (2.9%).

“Clearly, the substantial increase observed during the holiday season in the number of devices per household contributed to the data consumption usage growth we are seeing,” said Tony Costa, executive vice president and CTO of OpenVault. “Although Apple remains the dominant manufacturer in terms of total devices connected per household, Amazon is gaining market share in the race to own the household connected device environment.”

 

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

 

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

TKS LEVERAGES OPENVAULT EXPERTISE TO OPTIMIZE BROADBAND EXPERIENCES IN EUROPE

Cloud-based solutions drive improved insights into usage, network management needs

Hoboken, NJ; January 15, 2019 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced that TKS is using multiple OpenVault solutions to gain greater insights into broadband usage across its networks to better manage and forecast bandwidth capacity in Europe.

 

TKS is using OpenVault’s cloud-based tools to gain the real-time visibility that can optimize network management, predict increased demand and ultimately deliver the best possible experience across service areas in Germany and Italy.  TKS is a Vodafone company that provides American television programming, telephone, internet and wireless services to United States military communities, including service members and civilians, in Europe.

 

OpenVault’s Operations & Analytics module is enabling TKS to observe real-time subscriber usage patterns and predict network capacity needs, ultimately resulting in higher customer satisfaction.  OpenVault’s Marketing Dashboard gives TKS insight into a variety of subscriber, package, and market usage metrics, such as usage distribution across its subscriber base, average usage per subscriber by package, and top upstream usage subscribers, in order to provide customers with more responsive and optimal bandwidth packages that improve the quality of experience.

 

The TKS deployment follows OpenVault’s expanded relationship with Cablenet of Cyprus and a pre-deployment trial with Grupo TVCable, the largest cable operator in Ecuador, as the latest steps in OpenVault’s international growth.

 

“TKS’s mission is to provide the high-quality communications and entertainment services that help the American military community abroad maintain its links to their families and friends in the United States,” said Axel Grün, Director of Operations at TKS.  “OpenVault’s innovative technology and intelligent solutions ensures that our bandwidth capacity meets increased demands so we can continue to deliver the best possible experience to those who have made a commitment to safeguarding our region.”

 

“TKS is among a growing number of operators who are showing how network management and visibility into broadband usage patterns can drive new revenue opportunities and business success,” said Mark Trudeau, CEO and founder of OpenVault. “Together with Cablenet, Grupo TV Cable and others, they’re setting new standards for proactively anticipating subscribers’ usage needs and network capabilities and delivering service quality that can drive customer satisfaction and retention.”

 

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions. Learn more at www.openvault.com.

 

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

RITTER COMMUNICATIONS EXPANDS USE OF OPENVAULT PLATFORM

Invests in solutions to help better understand customer needs

Hoboken, NJ; November 5, 2018 – OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, today announced an expansion of its relationship with Ritter Communications that will better position Ritter to understand customers’ usage needs and to right-size customers to specific optimal bandwidth packages.  

Ritter Communications is a leading local independent provider of advanced internet, phone, video and hosted solutions to businesses, residents and wholesale customers in Arkansas, Tennessee and Missouri.  Ritter will utilize OpenVault’s Rating & Charging module to manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.

“As a long-standing beneficiary of OpenVault’s broadband analytics expertise, we are looking forward to the positive results that the Rating & Charging module will bring to our customers’ experiences,” states Trent Taylor, Residential Product Manager for Ritter Communications. “Ritter Communications invests heavily in the communities we serve by deploying a best-in-class network and a world-class customer experience.  OpenVault’s solutions will more accurately match customers with speeds and packages to meet their specific needs.”

Larry Foland, OpenVault’s EVP – Global Business Development, states, “The expansion of our relationship with Ritter Communications underscores how our innovative solutions are helping our operator customers succeed in a rapidly evolving and competitive marketplace.  We look forward to the positive results that the Rating & Charging module will enable Ritter to achieve.”

About Ritter Communications

Ritter Communications is a regional telecommunications provider serving 64 communities and over 45,000 customers in northeast and north central Arkansas and west Tennessee with a full suite of communications services.  Ritter’s investment in a state of the art network allows all customers, regardless of their location to enjoy advanced services typically found only in major metropolitan areas.

Headquartered today in Jonesboro, Arkansas, Ritter continues to expand its sphere of comprehensive services including high speed WAN, metro Ethernet, managed services, Internet access, cloud based applications and video. Additionally, Ritter has partnered to provide connectivity to national and regional broadband networks such as: Arkansas e-link, ARE-ON and Internet2 which provide a positive impact on the communities Ritter serves.

For more information, visit us online at www.rittercommunications.com or on Facebook at facebook.com/rittercommunications.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

OPENVAULT ARMS OPERATORS FOR IOT WITH ACS WIFI INSIDER : New Product Addresses In-Home Device Management and Analytics

Hoboken, NJ; October 16, 2018 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced a new product that significantly increases visibility into the connected devices on in-home WiFi networks and arms operators for the complexity of IoT environments.

OpenVault’s ACS WiFi Insider enables operators to address the growing challenges of household device topography and data usage behaviors as key factors impacting broadband experiences. The product extends operator visibility, diagnostics and control over modems and WiFi connected devices, resulting in optimized customer support, lower operating costs, reduced truck rolls and improved customer experience.

ACS WiFi Insider insights can maximize the value of the Revenue Accelerator, an OpenVault product announced earlier this year that helps operators identify subscribers that are candidates for faster broadband speeds based on several data attributes, including the number and types of IoT devices within their households. OpenVault will be showing ACS WiFi Insider, Revenue Accelerator and other products at the IoT World pavilion (Booth 2841, I5) at SCTE•ISBE Cable-Tec Expo October 23-25 at Atlanta’s Georgia World Congress Center.

Tony Costa, executive vice president and CTO of OpenVault states, “In an IoT world, operators require intelligent tools that aggressively address a challenging and opportunistic ecosystem of countless devices, all dependent on a single WiFi connection. ACS WiFi Insider provides real-time problem diagnosis and troubleshooting with policies and workflows that are triggered by device activity, providing actionable information for the troubleshooting of home network issues and ultimately resulting in higher customer satisfaction and lower churn.”

As one of the industry’s top broadband analytics and solution providers, OpenVault’s products are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents.

Costa continues, “With our extensive experience collecting and analyzing broadband data usage traffic, OpenVault is uniquely positioned to provide operators with new ways to meet demand, retain subscribers, differentiate services and drive profit. As IoT devices proliferate, ACS WiFi Insider will play a key role in operators’ ability to adjust broadband service delivery to meet changing market needs and ensure future growth.”

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

OPENVAULT ENTERS LATIN AMERICAN MARKET WITH ECUADOR TRIAL Grupo TVCable using cloud-based solutions to optimize performance and UX

Hoboken, NJ; October 9, 2018 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced its entry into the Latin American market with the finalization of a multi-stage trial for Ecuador’s largest cable operator, Grupo TVCable.

Grupo TVCable, which provides direct-to-home (DTH), fixed telephony, cable and broadband services, is working with OpenVault to ensure high-quality customer experiences in the face of increasing data consumption. Using OpenVault’s cloud-based tools, Grupo TVCable is gaining better real-time visibility into its network to optimize capacity and provide the most responsive services to as many users as possible.

OpenVault’s Operations & Analytics module is enabling Grupo TVCable to discern subscriber usage patterns and respond with more intuitive packages that can result in higher customer satisfaction and more flexible business model scenarios.  OpenVault’s Policy Manager tool is positioning Grupo TVCable to improve management of network congestion in real-time, reducing strain on network infrastructure and enhancing the overall user experience.

“Providing broadband service across Ecuador is a tremendous responsibility but one in which we take great pride,” said Jorge Schwartz, CEO of Grupo TVCable. “Investing in OpenVault’s innovative technology and intelligent solutions is helping us to offer optimal products, packages and experiences, while improving our overall national network and service.  We are eager to see how our success with OpenVault can benefit our operational capabilities, our company performance and most importantly, our customers.”

“Grupo TVCable is taking the lead in addressing important operational needs that are shared by cable and broadband operators throughout Latin America and around the world,” said George Kassas, founder and CEO of Bireme Systems and an advisor to Open Vault.   “We anticipate that their continued partner activity with OpenVault will result in further development of industry-best solutions for reducing costs, improving network performance, and ensuring that customer experiences meet or exceed expectations.”

“As broadband consumption continues to grow, there is increasing need in the Latin American market for solutions that can align operational and business models with usage trends,” said Tony Costa, executive vice president and CTO of OpenVault.  “We look forward to working with Grupo TVCable to show how our cloud-based tools can help operators to achieve multiple objectives, including: meeting demand, retaining subscribers, differentiating services and driving business success.”

As one of the industry’s top broadband analytics and solution providers, OpenVault’s products are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents.

OpenVault executives will be showing how its solutions can help the cable broadband industry improve customer experiences and operators’ bottom lines at the IoT World pavilion at SCTE•ISBE Cable-Tec Expo 2018. The Cable-Tec Expo exhibit floor will be open Oct. 23-25 at the Georgia World Congress Center in Atlanta.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

About Grupo TVCable

Grupo TVCable is the leading TV provider in Ecuador offering pay-TV, broadband and fixed voice services throughout the country serving 12 metropolitan areas, including the major cities of Quito, Guayaquil and Cuenca.  TV Cable was founded in 1988, providing pay TV services only according to the regulatory situation prevailing in that time and increasing all additional services with latest technologies since then. Today, Grupo TVCable is the largest cable operator in Ecuador.

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028