FIDELITY COMMUNICATIONS EXPANDS OPENVAULT PLATFORM – Investing in solutions to help enhance customer experience

Wayne, NJ; June 4, 2018 – As a market leader in delivering innovative technologies that increase opportunities and support growth in the communities they serve, Fidelity Communications provides cable, phone and internet, residential and business services in the greater Arkansas, Louisiana, Missouri, Oklahoma and Texas areas. In an effort to continue providing both new and existing customers with a seamless online experience, Fidelity recently extended its service contract with OpenVault, a leading provider of broadband management
and industry analytics that specializes in data usage analysis and cost-efficient, cloud-based solutions for broadband operators. By adding OpenVault’s Comms Plus and Marketing Dashboard modules, Fidelity is better positioned to help increase connectivity, higher-quality communications, and fewer and shorter wait times for download and streaming services.

“After much success using OpenVault’s Operations & Analytics module, we are excited to add more robust solutions in order to continue providing an optimal customer experience,” states Jarrod Head, Fidelity’s Vice President of Engineering & Technical Operations. He adds that, “Fidelity is committed to offering our customers innovative technologies, faster speeds and the best user experience available. These new OpenVault tools will help us to accomplish this goal by improving subscriber notification and ultimately, customer care.”

Mark Trudeau, OpenVault’s founder and CEO states, “We’re thrilled to extend and expand our relationship with Fidelity Communications. We strive to provide innovative solutions to help our operator customers succeed in a rapidly evolving and competitive marketplace. We are proud to serve Fidelity Communications and look forward to continuing our partnership.”

About Fidelity Communications
As a privately owned and operated telecommunications and technology operator for more than 75 years, Fidelity Communications Co. has expanded its service territory and offerings and has also contributed to the communities it serves. Today Fidelity provides Internet, Cable TV and local phone service to residents and businesses in Arkansas, Louisiana, Missouri, Oklahoma and Texas. For more information, please visit fidelitycommunications.com.

About OpenVault
OpenVault’s solution suite is used by over 150 broadband providers on 4 continents, tracking data usage consumption levels for millions of subscribers and helping broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:
Danica LaFaire at Danica.LaFaire@fidelitycommunications.com or 573-468-1246
Kristen Nihamin at knihamin@openvault.com or 917-509-9028

OPENVAULT APPOINTS JOSH BARSTOW EVP – Corporate Strategy and Business Development Leading Industry Veteran Joins OpenVault’s Executive Team

Wayne, NJ; January 15, 2017 – OpenVault, LLC, a leading data analytics and solutions provider that serves the global broadband industry, announces the appointment of Josh Barstow as Executive Vice President of Corporate Strategy and Business Development. As an industry leader who brings extensive experience in broadband technology, Josh will be a key member of OpenVault’s executive team and is positioned to help lead OpenVault’s strategic direction as well as contributing to continued business growth.

“We are thrilled to have Josh join the OpenVault team,” states Mark Trudeau, founder and CEO of OpenVault. Adding that, “Josh brings leadership and industry vision to OpenVault during an exciting period of innovation and growth for us. We are beyond ecstatic to have him play an integral role as we aggressively continue expanding both domestically and on a global scale.”

Prior to joining OpenVault, Josh led MetroCast’s Advanced Services suite, including digital voice, data, and commercial services as well as product management, IP Engineering, and new business/technology development. Over the course of his distinguished career in the technology industry, Josh focused on the data and internet fields, holding leadership positions with GTE Internetworking/BBN technologies and Genuity, in business operation management for broadband and network deployment.

“I’m excited about the opportunity to join OpenVault after being a customer of their solutions for many years,” said Josh. “OpenVault has a great reputation in the industry and I look forward to leveraging my experience in helping the company reach the next level.”

About OpenVault
OpenVault’s solution suite has been used by over 150 broadband providers on 4 continents, tracking data usage consumption levels for millions of subscribers and helping broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to- use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:
Kristen Nihamin at knihamin@openvault.com or 917-509- 9028

MORRIS BROADBAND SELECTS OPENVAULT SOLUTIONS

Analytics and Communications Modules Deployed to Enhance Customer Experience

Wayne, NJ; September 2017OpenVault, LLC, a leading data analytics and actionable solutions provider that serves the global broadband industry, recently announced that Western North Carolina’s Morris Broadband has selected OpenVault’s Operations & Analytics and Communications modules to better understand its network and provide an enhanced user experience for its customers.

OpenVault’s solutions suite was selected for its cloud-based, actionable solutions, which focus on three key areas: data collection and aggregation; congestion management; and revenue generation.  Key features of the modules that Morris Broadband deployed include: data and analysis of subscribers’ usage behaviors for accurate network planning; a Subscriber Usage Meter; a Customer Care Portal; and an email notification system.  

“The data that OpenVault collects and aggregates and associated analytics OV provides based on this data adds to Morris Broadband’s understanding of our customers’ usage and their unique needs,” states Craig Mitchell, Senior Vice-President and CFO.  He adds, “Understanding our customers’ usage and educating them about their consumption creates an environment that supports customer satisfaction and network efficiency.”  

Mark Trudeau, OpenVault’s founder and CEO states, “We’re excited to help Morris Broadband uncover significant data surrounding their network and subscribers in order to deploy actionable solutions that will make their network more efficient and enhance the overall user experience.”  He adds, “OpenVault is honored to be the provider that Morris Broadband has chosen to help take their business to the next level and to provide the communities they serve with leading-edge technology.”

About Morris Broadband

Morris Communications Company, LLC is part of a privately held company with diversified holdings in media, Real Estate and property development and agriculture.  Current media holdings include: magazines and specialized equine, sporting and lifestyle publications, visitor (travel and tourism) publications. Morris also provides cable television, internet, broadband, and telephone services.

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at +1-917-509-9028 or knihamin@openvault.com

OPENVAULT APPOINTS TONY COSTA AS CTO

Seasoned Industry Expert Joins OpenVault to Lead Product Development and

Launch New Technologies

Wayne, NJ; July 24, 2017 – OpenVault, LLC, a leading data analytics and actionable solutions provider that serves the global broadband industry, announces the appointment of Tony Costa as CTO. As an industry veteran who brings extensive experience in the telecom industry, Tony is positioned to lead OpenVault’s aggressive product development efforts as the company brings new solutions to market. In his role, Tony will oversee all aspects of product strategy and development, lending his leadership skills and industry vision to OpenVault’s continued growth.

“We are ecstatic to have Tony join the OpenVault team,” states Mark Trudeau, founder and CEO of OpenVault. Adding that, “Tony brings leadership, creativity and vision to OpenVault at a critical time as we launch innovative solutions and continue our global expansion. We are beyond excited to utilize his unmatched skill set and unique experience during an unprecedented period of industry growth.”

Prior to joining OpenVault, Tony lead strategic business development for Syniverse. Over the course of his career Tony has brought to market a number of innovative products for industry leading companies in the telecom, media, and technology industries including Alcatel-Lucent, RealNetworks, T-Mobile, Ventraq, Vodafone, and WeDo Technologies.

“I’m very excited to join OpenVault as it executes its next phase of growth,” said Tony. “Given its team, technology, expertise and industry credibility, OpenVault’s potential for customer value creation is tremendous.”

About OpenVault

Supporting over 150 operators on 4 continents, OpenVault tracks data usage consumption levels for millions of subscribers and helps broadband providers better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, forecast network requirements and communicate with subscribers. For more information, please visit openvault.com.

Visit the OpenVault team at the NCTC – The Independent Show in Indianapolis, Booth #443.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Cord-Cutting: Dirty Word or Inevitable Reality?

June 2017 – The acceleration of cutting the cord is real. So real that a recent study shows that 13 percent of U.S. homes, or one out of six households across the country, that purchases broadband access is no longer buying a multi-channel pay-TV package from its cable company. In fact, the U.S. pay-TV industry lost about 762,000 video subs in the first quarter of 2017, a worst-ever result for the period, according to a new report from MoffettNathanson. Combined with newly emerging viewing options, the accelerated cord cutting trend is creating a quickly shrinking, soon-to-be extinct, pay-TV population.

A study by the Interactive Advertising Bureau found a 56 percent increase in consumers watching their favorite program on a Streaming Enabled “Smart” TV, or through the use of a Video Streaming Device such as Roku, Apple TV or an Amazon Fire Stick. The study also found that ownership of a smart TV and a video streaming device saw double digit increases between 2015 and 2017 among adults over the age of 18. In a similar study by Nielsen, millennials, a highly digital demographic and the largest generational group in the U.S., spend about 27% less time watching traditional TV (89% among 35+ vs. 66% among Millennials) and TV-connected devices, such as smartphones, laptops or tablets, are much more valuable to them. In fact, these younger adults account for nearly half (43%) of the U.S. cordless population (defined by a study by GfK MRI) as those who have never had cable, satellite, or fiber-optic cable service and those who have cut the cord.

Clearly, societal viewing behaviors, the television ecosystem and the broadband environment is organically evolving. However, as the landscape shifts, so must the business models. Tremendous opportunities lie within the ability to monetize the new trends and align growing revenues with growing demand on broadband networks. New digital-only providers, live TV programming, and slimmer bundles are some of the newly emerging efforts on the content and delivery side. However, significant revenue can also be captured by optimizing the exponential data growth phenomenon that is currently taking place on broadband networks through improving the user experience of existing subscribers. To this end, operators must discover and truly understand the usage behaviors and respond accordingly. The ability to view usage demands and then transform the data into meaningful revenue is not only critical to an operator’s relevance, but the difference between surviving and thriving in the broadband landscape for years to come.