That’s a Wrap

Visiting with colleagues and friends at industry events is always productive and enlightening.  Meeting with customers in person presents not only an opportunity to showcase our latest technologies but more importantly, to hear from the people who use our products every day.  This valuable feedback inspires our innovation and helps us to create critical tools to help broadband operators better prepare for what is the one of most stimulating data growth periods in history.  Indeed, it was customer input that prompted development of our ACS WiFi Insider to address to the overwhelming challenge of managing household device topography and data usage behaviors.

 

Most recently, the NCTC Winter Educational Conference in Atlanta provided the perfect environment to generate ideas for creating solutions to some of the industry’s most significant challenges. Specifically, we heard loud and clear that operators are looking for new ways to provide a quality of experience and to increase revenue. To this end, OpenVault’s latest products are designed to help operators understand their subscribers’ growing usage and needs to help provide an optimal user environment while enabling them to optimize market opportunities.

 

OpenVault CEO Mark Trudeau discussed ways to monetize data growth during WEC’s panel Bring the Blitz:  Broadband Pricing and Packaging Plays that Work. Mark and other industry leaders talked about how new approaches, including Usage Based Billing, can help operators capitalize on opportunities to create new revenue streams as data usage grows.  Mark shared an OpenVault Case Study describing how a current customer used our Rating and Charging platform and our Revenue Accelerator module to monetize the growing demand on their broadband network.

 

In addition to bringing new technologies to market and sharing thought leadership insights at WEC, OpenVault launched OV Cares, an initiative to positively impact the needy in the communities where we work, travel through and do business in, including Atlanta. Struck by the collective value to non-profits and the needy of unused personal care items business travelers leave behind every day, OpenVault encouraged WEC attendees and exhibitors to donate their unused, travel-sized personal hygiene items to benefit the Jerusalem House, an organization that provides homeless and low-income individuals and families affected by HIV/AIDS with a continuum of housing options, supportive services, and educational opportunities.  OpenVault thanks all of those who stopped by to support and donate to help make the drive a success and provide critical items for those in need.


As a company that works and travels around the world to provide broadband solutions for operators globally, with recent expansions in Germany, Cyprus and Ecuador, OpenVault is positioning OV Cares as a wide-reaching opportunity to positively impact those in need around the world.  To this end, OV Cares is an extension of the OpenVault culture that values collaboration with our colleagues and customers to improve and innovate the world around all of us.

OPENVAULT: BROAD-BASED BROADBAND USAGE ACCELERATION ACROSS EUROPE AND US IN 2018; 1TB ‘POWER USERS’ DOUBLE

Amazon registers major growth within US connected device footprint

 

Hoboken, NJ; January 22, 2019 – Broadband usage in Europe and the United States continued to accelerate at similar paces throughout 2018 and Amazon made substantial year-end inroads into consumers’ device ecosystems, according to OpenVault, a leading provider of industry analytics and technology solutions for broadband operators.

According to OpenVault, both average and median data usage for 2018 increased when compared with both 2017 statistics. Importantly, the rate of growth for median usage continued to far exceed the growth rate for average usage, indicating that consumption is growing across service providers’ entire subscriber bases, rather than only among heavy users.

OpenVault’s year end 2018 data showed that:

  • Average Usage is up 33.3% – In Europe, average usage for all households was 168.2GB/HH in 2018, up from 126.2GB/HH at YE 2017, while US average usage in 2018 was 268.7GB/HH vs. 201.6GB/HH at YE 2017.  
  • Median Usage rises >40% – European media usage was 103.94GB/HH in 2018, as compared to 73.53GB/HH for YE 2017; US median usage was 145.2GB/HH in 2018, vs. 103.6GB/HH at YE 2017.
  • Power Users are doubling – The percentage of European power users – defined as those households using 1TB or more – more than doubled, to 0.7% of all subscribers in 2018 from .3% of all subscribers in 2017.  In the US, the percentage of power users almost doubled in 2018, rising to 4.12% of all households from 2.11% in 2017.

OpenVault’s 2018 data also shows that average usage for households with flat-rate pricing was 282.1GB/HH, more than 9% higher than the 258.2GB/HH average usage for households on usage-based billing (UBB) plans.  The percentage of flat-rate (non-UBB) households exceeding 1TB of usage was 4.82%, a full percentage point higher than the 3.81% of UBB households who exceeded the 1B threshold.

“As connected devices, streaming services and broadband speeds increase, service providers need an alternative to infrastructure upgrades that would enable them to keep up with demand,” said Josh Barstow, executive vice president of Corporate Strategy and Business Development for OpenVault. “Our analysis makes it clear that usage-based billing is among the most effective tools the industry has in managing consumption and reducing the need for massive capital expenditures.”

In addition to analyzing trends in broadband consumption, OpenVault also tracked expansion within the consumer device landscape in the United States, observing a 5.3% increase in connected devices when comparing the week after Christmas with the week before Christmas. While Amazon, Samsung and Apple collectively accounted for the majority of the growth, the 15.6% rate of increase for Amazon devices was significantly higher than the rates of growth for Samsung (4.1%) and Apple (2.9%).

“Clearly, the substantial increase observed during the holiday season in the number of devices per household contributed to the data consumption usage growth we are seeing,” said Tony Costa, executive vice president and CTO of OpenVault. “Although Apple remains the dominant manufacturer in terms of total devices connected per household, Amazon is gaining market share in the race to own the household connected device environment.”

 

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

 

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

OPENVAULT: BROAD-BASED BROADBAND USAGE ACCELERATION IN 2018; 1TB ‘POWER USERS’ DOUBLE TO 4.12% OF ALL HOUSEHOLDS

Amazon registers major growth within connected device footprint

 

Hoboken, NJ; January 22, 2019 – Broadband usage in the United States continued to accelerate across all market categories throughout 2018 and Amazon made substantial year-end inroads into consumers’ device ecosystems, according to OpenVault, a leading provider of industry analytics and technology solutions for broadband operators.

According to OpenVault, both average and median data usage for year end 2018 increased when compared with year end 2017 statistics. Importantly, the rate of growth for median usage continued to far exceed the growth rate for average usage, indicating that consumption is growing across service providers’ entire subscriber bases, rather than only among heavy users.

OpenVault’s year end 2018 data showed that:

  • Average usage for all households was 268.7GB/HH in 2018, up from 226.4GB/HH at the end of June 2018 and a 33.3% increase over the YE 2017 average of 201.6GB/HH.
  • Median usage was 145.2GB/HH in 2018, up from 116.4GB/HH in June 2018 and a 40% increase over the YE 2017 median of 103.6GB/HH.
  • The percentage of power users – defined as those households using 1TB or more – almost doubled in 2018, rising to 4.12% of all households from 2.11% in 2017, while the percentage of households exceeding 250GB rose to 36.4% from 28.4% during the same timespan.

OpenVault’s 2018 data also shows that average usage for households with flat-rate pricing was 282.1GB/HH, more than 9% higher than the 258.2GB/HH average usage for households on usage-based billing (UBB) plans.  The percentage of flat-rate (non-UBB) households exceeding 1TB of usage was 4.82%, a full percentage point higher than the 3.81% of UBB households who exceeded the 1B threshold.

“As connected devices, streaming services and broadband speeds increase, service providers need an alternative to infrastructure upgrades that would enable them to keep up with demand,” said Josh Barstow, executive vice president of Corporate Strategy and Business Development for OpenVault. “Our analysis makes it clear that usage-based billing is among the most effective tools the industry has in managing consumption and reducing the need for massive capital expenditures.”

In addition to analyzing trends in broadband consumption, OpenVault also tracked expansion within the US consumer device landscape, observing a 5.3% increase in connected devices when comparing the week after Christmas with the week before Christmas. While Amazon, Samsung and Apple collectively accounted for the majority of the growth, the 15.6% rate of increase for Amazon devices was significantly higher than the rates of growth for Samsung (4.1%) and Apple (2.9%).

“Clearly, the substantial increase observed during the holiday season in the number of devices per household contributed to the data consumption usage growth we are seeing,” said Tony Costa, executive vice president and CTO of OpenVault. “Although Apple remains the dominant manufacturer in terms of total devices connected per household, Amazon is gaining market share in the race to own the household connected device environment.”

 

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

 

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384

TKS LEVERAGES OPENVAULT EXPERTISE TO OPTIMIZE BROADBAND EXPERIENCES IN EUROPE

Cloud-based solutions drive improved insights into usage, network management needs

Hoboken, NJ; January 15, 2019 – OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced that TKS is using multiple OpenVault solutions to gain greater insights into broadband usage across its networks to better manage and forecast bandwidth capacity in Europe.

 

TKS is using OpenVault’s cloud-based tools to gain the real-time visibility that can optimize network management, predict increased demand and ultimately deliver the best possible experience across service areas in Germany and Italy.  TKS is a Vodafone company that provides American television programming, telephone, internet and wireless services to United States military communities, including service members and civilians, in Europe.

 

OpenVault’s Operations & Analytics module is enabling TKS to observe real-time subscriber usage patterns and predict network capacity needs, ultimately resulting in higher customer satisfaction.  OpenVault’s Marketing Dashboard gives TKS insight into a variety of subscriber, package, and market usage metrics, such as usage distribution across its subscriber base, average usage per subscriber by package, and top upstream usage subscribers, in order to provide customers with more responsive and optimal bandwidth packages that improve the quality of experience.

 

The TKS deployment follows OpenVault’s expanded relationship with Cablenet of Cyprus and a pre-deployment trial with Grupo TVCable, the largest cable operator in Ecuador, as the latest steps in OpenVault’s international growth.

 

“TKS’s mission is to provide the high-quality communications and entertainment services that help the American military community abroad maintain its links to their families and friends in the United States,” said Axel Grün, Director of Operations at TKS.  “OpenVault’s innovative technology and intelligent solutions ensures that our bandwidth capacity meets increased demands so we can continue to deliver the best possible experience to those who have made a commitment to safeguarding our region.”

 

“TKS is among a growing number of operators who are showing how network management and visibility into broadband usage patterns can drive new revenue opportunities and business success,” said Mark Trudeau, CEO and founder of OpenVault. “Together with Cablenet, Grupo TV Cable and others, they’re setting new standards for proactively anticipating subscribers’ usage needs and network capabilities and delivering service quality that can drive customer satisfaction and retention.”

 

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions. Learn more at www.openvault.com.

 

For media inquiries, please contact:

Paul Schneider at pspr@att.net or +1-215-817-4384

Kristen Nihamin at knihamin@openvault.com or +1-917-509-9028

RITTER COMMUNICATIONS EXPANDS USE OF OPENVAULT PLATFORM

Invests in solutions to help better understand customer needs

Hoboken, NJ; November 5, 2018 – OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, today announced an expansion of its relationship with Ritter Communications that will better position Ritter to understand customers’ usage needs and to right-size customers to specific optimal bandwidth packages.  

Ritter Communications is a leading local independent provider of advanced internet, phone, video and hosted solutions to businesses, residents and wholesale customers in Arkansas, Tennessee and Missouri.  Ritter will utilize OpenVault’s Rating & Charging module to manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.

“As a long-standing beneficiary of OpenVault’s broadband analytics expertise, we are looking forward to the positive results that the Rating & Charging module will bring to our customers’ experiences,” states Trent Taylor, Residential Product Manager for Ritter Communications. “Ritter Communications invests heavily in the communities we serve by deploying a best-in-class network and a world-class customer experience.  OpenVault’s solutions will more accurately match customers with speeds and packages to meet their specific needs.”

Larry Foland, OpenVault’s EVP – Global Business Development, states, “The expansion of our relationship with Ritter Communications underscores how our innovative solutions are helping our operator customers succeed in a rapidly evolving and competitive marketplace.  We look forward to the positive results that the Rating & Charging module will enable Ritter to achieve.”

About Ritter Communications

Ritter Communications is a regional telecommunications provider serving 64 communities and over 45,000 customers in northeast and north central Arkansas and west Tennessee with a full suite of communications services.  Ritter’s investment in a state of the art network allows all customers, regardless of their location to enjoy advanced services typically found only in major metropolitan areas.

Headquartered today in Jonesboro, Arkansas, Ritter continues to expand its sphere of comprehensive services including high speed WAN, metro Ethernet, managed services, Internet access, cloud based applications and video. Additionally, Ritter has partnered to provide connectivity to national and regional broadband networks such as: Arkansas e-link, ARE-ON and Internet2 which provide a positive impact on the communities Ritter serves.

For more information, visit us online at www.rittercommunications.com or on Facebook at facebook.com/rittercommunications.

About OpenVault

OpenVault’s solution suite tracks broadband data usage consumption levels for millions of subscribers and helps operators across the globe better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and automate management functions to proactively handle congestion, forecast network requirements, monetize broadband growth and communicate with subscribers. For more information, please visit openvault.com.

For media inquiries, please contact:

Kristen Nihamin at knihamin@openvault.com or 917-509-9028

Paul Schneider at pspr@att.net or 215-817-4384